How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jerry Your Own Question
Jerry
Jerry, Master Mechanic
Category: Dodge
Satisfied Customers: 1751
Experience:  ASE Master tech, 30 years exp. troubleshooter, driveability tech
2947720
Type Your Dodge Question Here...
Jerry is online now
A new question is answered every 9 seconds

I have a dodge sprinter 2.7 diesel that some time the van

Customer Question

hello I have a dodge sprinter 2.7 diesel that some time the van turns off by it self but it turns right back on what can I check
Submitted: 1 year ago.
Category: Dodge
Expert:  Wayne Crawford replied 1 year ago.

Hello. My name is ***** ***** I will be helping you today.

What do you mean by turns off? The radio, dash, everything completely shuts off like you turned the key off?

Then when it does you hear the starter starting it again just like you turned the key to the start position?

Customer: replied 1 year ago.

turns off but all the lights stay on including the radio

Expert:  Wayne Crawford replied 1 year ago.

Then when it does you hear the starter starting it again just like you turned the key to the start position?

Customer: replied 1 year ago.

yes

Expert:  Wayne Crawford replied 1 year ago.

You would have to have several problems for that to happen while the vehicle is in gear.

Customer: replied 1 year ago.

yes

Customer: replied 1 year ago.

I turn on the car and I let it on and after a bit turns off by itself, or when I'm coming to stop sign the car turns off

Customer: replied 1 year ago.
Relist: I still need help.
Expert:  Wayne Crawford replied 1 year ago.

How does it restart?

Customer: replied 1 year ago.

RIGHT WAY LIKE NOTHING HAPPEN

Expert:  Wayne Crawford replied 1 year ago.

You restart it or it restarts on its own?

Customer: replied 1 year ago.

I re start ir

Expert:  Wayne Crawford replied 1 year ago.

Have you checked it for codes yet? I would suspect a crank sensor but I would think by now it would have flagged a code if that was it.

Customer: replied 1 year ago.

I replaced it

Expert:  Wayne Crawford replied 1 year ago.

Have you checked it for codes yet?

Customer: replied 1 year ago.

Yes but i dont have them with me

Expert:  Wayne Crawford replied 1 year ago.

Can you get back to me with them?

Customer: replied 1 year ago.

good morning the codes that I have the code 2017-001 rail pressure -the rail pressure is too low,

Expert:  Wayne Crawford replied 1 year ago.

I assume since this started you have been through at least a tank of fuel?

How long has it been since the fuel filter has been changed?

Customer: replied 1 year ago.

I replace the fuel filter, the crank sensor, fuel rail sensor that goes in front of the fuel real also the oil level sensor

Expert:  Wayne Crawford replied 1 year ago.

Is it possible to monitor the fuel pressure while driving it and see if the pressure drops when it dies?

Customer: replied 1 year ago.

how would I do that?

I have a fuel pressure gauge but for gas I have nothing for diesel. you think I can do it with my scan tool

Expert:  Wayne Crawford replied 1 year ago.

Yes if you got a decent scan tool. Look for the fuel pressure on it and let me know what the pressure or voltage is reading both when its running and when it dies. Also check the freeze frame data and see what the fuel pressure was showing when it died.

Customer: replied 1 year ago.

ok I tried to due that but on my matco scan tool I don't know to get those readings and my snap on scanner is out getting repair

these happens when the temperature gauge reaches 180 degrees and after that the car keeping turning off every thirty seconds or less, but remember only happens when the car is at idle or coming to stop sign, and when you turn the key turns right back up like nothing but in thirty seconds or less huts off again

Expert:  Wayne Crawford replied 1 year ago.

Is your snapon scan tool coming back? Its a difficult situation to diagnose (especially remotely) and we need to start somewhere. It sounds like you are best off waiting on your snap on scan tool since I am familiar with those and can tell you where to find readings. All we know so far is it stalls and it only does it when the fuel system enters closed loop so we can assume its most likely fuel related.

Customer: replied 1 year ago.

ok.

Expert:  Wayne Crawford replied 1 year ago.

Let me know either when you get your snap on tool back or figure out where to find the readings on the scan tool that you have and we can move on.