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Chris
Chris, Shop Foreman
Category: Dodge
Satisfied Customers: 13008
Experience:  Dodge/Cummins and Chrysler Certified Master Tech
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I have starmobile tool stop working

Customer Question

I have starmobile tool stop working
Submitted: 1 year ago.
Category: Dodge
Expert:  Chris replied 1 year ago.

Hello and welcome to just answer. Will it power up and display the status menu?

Chris

Customer: replied 1 year ago.

it need to renew license and I dont' know how to do it after they did changes for software

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Expert:  Chris replied 1 year ago.

Ok, let me check a few things.

Chris

Customer: replied 1 year ago.

it happen after I did Witech update ,also it update my scanmobile after that it give a message contact support

Expert:  Chris replied 1 year ago.

Ok, found some information for you. This should help you get it going again. Copy and paste the link below into your browser's address bar and hit enter to see the information. Hope this helps you out and please let me know if you need further assistance with this.

Chris.

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https://www.dropbox.com/s/08ekfhcvzah7lh4/How%20To%20Register%20Diagnostic%20Tools.doc?dl=0

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Customer: replied 1 year ago.

I am trying to understand the following :

do I need to buy the tool license is that include Witech Application or they are seprate

I know programming is a different deal ?

Customer: replied 1 year ago.

what is the difference between complete and lite

Expert:  Chris replied 1 year ago.

The WiTech application is separate. I think I can find a link for you to download the WiTech app, but am away from my laptop at the moment. But will send it to you as soon as I get home.

Chris

Customer: replied 1 year ago.

I have the App up to date

Expert:  Chris replied 1 year ago.

Ok good. Then contact the support people through that link I sent.

Chris

Customer: replied 1 year ago.

yes sir

Expert:  Chris replied 1 year ago.

I hope that this information helps, and if you get a moment would you kindly rate my service today?

Thank you!

Chris