How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask bill Your Own Question
bill
bill, dodge master tech
Category: Dodge
Satisfied Customers: 1605
Experience:  25 years with dodge drivability and electrical expert
5203640
Type Your Dodge Question Here...
bill is online now
A new question is answered every 9 seconds

Dodge Durango Nov 2012 only get a click when I push starter

Customer Question

Dodge Durango Nov 2012 only get a click when I push starter button. Battery has 12.3 V and drops to 12.1v when starter button is pushed. It will not crank.
Submitted: 1 year ago.
Category: Dodge
Expert:  Anthony replied 1 year ago.

Hello!

If you try to jump start it does it run?

Customer: replied 1 year ago.
No, jump starting dows not help
Customer: replied 1 year ago.
I connected jumper cables to the auxiliary terminals under the hood
Expert:  bill replied 1 year ago.

do you have a test light and some electrical skills?

it sounds like the starter motor has failed ( the solid single click indicates the starter is receiving power but the motor itself cannot spin or has a dead spot that will not allow the motor to turn the engine over)

if you have UNDER 36,000 miles the repairs should be covered under the basic warranty even if you are slightly over the 36k you should be able to get some assistance in the repair