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Robert R
Robert R, ASE Certified Master
Category: Dodge
Satisfied Customers: 4094
Experience:  Dodge Master Certified, Dodge Sprinter Certified
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Ram 2500: Batteries died on my 2015 ram 2500. So dead I had

Customer Question

Batteries died on my 2015 ram 2500. So dead I had to unlock door manually with the key. I hooked up a charger and after a few minutes the alarm started going off. Disconnected batteries and charged them without being connected to the truck. Once batteries were charged I reinstalled them and pulled horn fuse to silence alarm. Unlocked and locked a few times with the fob and alarm shut off. Reinstalled fuse and tried to start truck. Lights come on normally but it won't turn over. Just a thud sound.
Submitted: 1 year ago.
Category: Dodge
Customer: replied 1 year ago.
11.7 volts in both batteries
Customer: replied 1 year ago.
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Expert:  Robert R replied 1 year ago.
Hello, welcome and thanks for asking your question. My name is***** a Certified Auto Technician with 27+ years experience. I will do my best to assist you. please keep in mind that I may need to ask questions of you before I can answer. When you reply please feel free to add as much detailed information as possible pertaining to your concern.
How long did you charge both batteries?
After charging them, you had 11.7 volts in each battery, correct?
Keep me posted...
Thank you,
Customer: replied 1 year ago.
Yes that is correct. I charged them both about 6 hours. I'm going to let them charge all night tonight then try it in the morning. If they won't get up to 12.6 I'm going to assume they are bad. I think I've ruled out the alarm being an issue.
Expert:  Robert R replied 1 year ago.
Correct, if you are able to get the batteries to 12.6 and still no start, you will need to have the batteries load tested. IF they fail the load test, you must replace both batteries... I suspect that you may end up needing battery replacement....
Keep me posted and let me know if you have additional questions...
Thank you,
Expert:  Robert R replied 1 year ago.
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