How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Scott Your Own Question

Scott
Scott, Driveability expert
Category: Dodge
Satisfied Customers: 1190
Experience:  Dodge,Chrysler,Jeep Master Tech since 92.ASE Master since 1990.Currently Dealer employed.
Type Your Dodge Question Here...
Scott is online now
A new question is answered every 9 seconds

1996 Dodge Ram 1500 4x4: crank..alternator..coil..Im getting power

Customer Question

My 1996 Dodge Ram 1500 4x4 pickup will not crank over. I have had the alternator and starter tested and even bought a new coil. I'm getting power to the alternater and starter but not to the coil. Please help I'm going crazy not having my truck running. I really need it so I can get wood for the winter before it gets too hot for me to cut. I'm running out of ideas can you help with this. My phone # XXXXX XXXXX@XXXXXX.XXX
Thanks Bill Stokes
Submitted: 3 years ago.
Category: Dodge
Expert:  Scott replied 3 years ago.

Scott :

Hello, I am Scott.

Scott :

Can I ask a few questions ?

Scott :

so the starter will not turn over or the engine will not start?

Scott :

Those are 2 different problems. No crank , or crank and no start

Customer:

the starter cranks over but the engine will not start

Scott :

ok Good, I assume no spark can be seen. Do you have a helper ?

Customer:

as far as I know but what do y

Customer:

you mean do i have a helper if your asking me if I have someone that can help me the answer is yes my wife helps

Customer:

why do I have power to the alternor and the starter but no power to the coil and the coil is new.

Scott :

good, I will list out the no start steps , Then list out the no start steps then we will go from there.The computer controls the ASD relay- this relay turns the power on for the engine, the computer needs to see rpm signal from the engine befor it keeps the relay on- the relays will click on for a few seconds as soon as the computer sees the key turn on . We can check a bunch of things at once .

Customer:

are you still there?

Scott :

I type slow

Customer:

okay but I will ha

Scott :

The first step is to check to see if the relays come on and shut off , The relays should come on for a few seconds when the key is cycled on, The relays are located in the underhood fuse box, There are several fuses inside the truck and under the hood that have to be good. have those been checked?

Scott :

You were going to say something?

Scott :

I can list out the steps and we can continue tomorrow

Customer:

have to check these suggestion tomorrow. I have checked most of them but not all of them inside the truck I will recheck them tomorrow and get back to you that sounds good and if you have any more suggestions that I can check would you and if you could would send them too my email so I can print them out tomorrow before signing back in. also is there any where on the internet I could get the diagrams and sigmatic?

Scott :

I will switch this over to normal Q&A form- its automatic , We will continue tomorrow. I will give you a list of things to check, I can send you all the factory info and diagrams- its techinical . You can find useful info at autozone.com , they are a parts store and have a lot of info, I can not send e-mails - blocked by the boss and against policy. We can continue for days - i will switch over now and send a message .

Expert:  Scott replied 3 years ago.
What Happens Now?

Your chat has ended, but you can still work with your Expert to get an answer to your question if you have not yet received one.

Come back to this page at any time to see additional information from your Expert.  You will also receive an email when your question is updated.  If you want to send a message to your Expert, use the box below.

If you have already received a satisfactory answer to your question, click the Accept button above.  Experts are credited for each accepted answer they provide.
Expert:  Scott replied 3 years ago.

This is where we can continue fixing the truck.

Scott.

 

Scott, Driveability expert
Category: Dodge
Satisfied Customers: 1190
Experience: Dodge,Chrysler,Jeep Master Tech since 92.ASE Master since 1990.Currently Dealer employed.
Scott and 7 other Dodge Specialists are ready to help you
Expert:  Scott replied 3 years ago.

Ok, first lets check all the fuses with a test light - both fuse boxes - inside the cab and under the hood. Any fuses with no power on both sides- read the box cover or panel to find out what they are, if lights - don't worry about them. the big fuses can be looked at or removed and using a wire to connect the fuse to power use the test light on the other terminal to test. replace any bad fuses and try to start. Next lets check to see if the some relay click when the ignition is turned on. Have a helper cycle the ignition on and off while you check to see if the fuel pump and ASD relays click on and off when key id turned on. If they do not click, Find the engine computer on the passengers side of the engine bay.It has three large connectors that feed into it. While your helper cranks the engine over - start moving the connectors around -left right-up, down - hold to one side or the other , Start easy -then move them a bit harder, If it starts or tries- you likely have a bad computer. If no start and no click from relays let me know and we will go a different path, If the relays click and no start- lets test the coil output , get a clip or wire to connect to the coil output terminal, position that close to some metal and have the helper crank while you look for spark, if you have spark at coil tower , reconnect the coil wire to coil nd do the same test at the other end, if spark at the other end of the coil wire , then check for spark from several plug wires, if we have spark at the end of the plug wires , we have a good ignition ,

If ignition is ok- spray carb cleaner or starting fluid into throttle body and crank it it starts for a second- the fuel system is at fault.

 

Expert:  Scott replied 3 years ago.

Ok- if the fuse are good, no clicks from relays , and will not click or try and start if computer connections are moved- lets check the wiring at the transmission connector .Its a 7-9 pin connector. Disconnect the battery before any inspection of the trans connector- the reason is that if the wires have lost insulation due to heat or oil- moving these wires if bare can destroy the computer is an instant- I know this from experience!. If the wiring is good and not no problems found we will move on- if wires are bare or stuck together- the computer may be dead- fix the wires before trying a different computer. By the way - you may be able to "borrow" a used computer for testing- I have a dozen or more "test" computers. There is a 125-150.00 core charge on computers/ PCM's . So you may need to put a deposit down with the dealers parts dept or a mechanic - just a thought.

Any how - Where was i-

Ok we are checking the computer- just checked the trans connector- looks good. - next we need a volt meter,. Let me know if we go there ,

Heres the Dodge info for your information and learning.

 

 

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I AM VERY GLAD THAT I TOOK A CHANCE ON YOUR PROBLEM SOLVING SKILLS. I WAS SUCCESSFUL IN REPLACING THE FUEL PUMP. MY TRUCK RUNS LIKE A CLOCK. IT RUNS LIKE THE DAY I BOUGHT IT. NO LUNGING FORWARD, THE TURBO REACTS THE SECOND I STOMP ON THE GAS, AND IT HAS A LOT MORE POWER AND EVEN SOUNDS BETTER TO ME. IT SAVED ABOUT $500.00 BY DOING THE WORK MYSELF. I GIVE YOU ALL THE CREDIT FOR YOUR DIAGNOSING THE PROBLEM, JUST FROM THE SYMPTONS I GAVE YOU OVER THE e MAIL. I WILL USE YOUR WEB SITE AGAIN AND REFER MY FRIENDS. THANKS SO MUCH FOR THE HELP. TOM WHITTAKER USA
< Last | Next >
  • I AM VERY GLAD THAT I TOOK A CHANCE ON YOUR PROBLEM SOLVING SKILLS. I WAS SUCCESSFUL IN REPLACING THE FUEL PUMP. MY TRUCK RUNS LIKE A CLOCK. IT RUNS LIKE THE DAY I BOUGHT IT. NO LUNGING FORWARD, THE TURBO REACTS THE SECOND I STOMP ON THE GAS, AND IT HAS A LOT MORE POWER AND EVEN SOUNDS BETTER TO ME. IT SAVED ABOUT $500.00 BY DOING THE WORK MYSELF. I GIVE YOU ALL THE CREDIT FOR YOUR DIAGNOSING THE PROBLEM, JUST FROM THE SYMPTONS I GAVE YOU OVER THE e MAIL. I WILL USE YOUR WEB SITE AGAIN AND REFER MY FRIENDS. THANKS SO MUCH FOR THE HELP. TOM WHITTAKER USA
  • Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless! Rev. Jerry Baysinger Holts Summit, Mo
  • I recently asked a question about my 2005 dodge ram, and I just wanted to let my Expert know that he hit the nail squarely on the head with his answer. I wanted to thank him again. Greg Pittsburgh, PA
  • Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless! Jerry Holts Summit, MO
  • I was skeptical at first but thought I'd give it a try. I was pleasantly surprised. Your site actually is a quality service that I would recommend to others in a heartbeat. Stan Sayre, PA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
 
 
 

Meet The Experts:

 
 
 
  • Jerry

    Master Mechanic

    Satisfied Customers:

    1227
    ASE Master tech, 30 years exp. troubleshooter, driveability tech
< Last | Next >
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    1227
    ASE Master tech, 30 years exp. troubleshooter, driveability tech
  • http://ww2.justanswer.com/uploads/MO/MoparCertified/2012-6-7_4142_mechanic.64x64.jpg Mopar Certified's Avatar

    Mopar Certified

    Dodge Technician

    Satisfied Customers:

    5813
    24 Year Chrysler/Dodge Certified Specialist
  • http://ww2.justanswer.com/uploads/jeep10000/2008-9-18_222938_192601.jpg Chris's Avatar

    Chris

    Shop Foreman

    Satisfied Customers:

    4041
    ASE and Chrysler Certified Master Tech
  • http://ww2.justanswer.com/uploads/ke4ich/2009-08-12_212931_DSC02211.JPG moparfl's Avatar

    moparfl

    ASE Certified Technician

    Satisfied Customers:

    3285
    ASE Master Tech Gold level Chrysler Status 30 years dealership exp
  • http://ww2.justanswer.com/uploads/DO/dodgerench/2012-8-1_1142_IMG3173.64x64.JPG Dodgerench's Avatar

    Dodgerench

    ASE Certified Technician

    Satisfied Customers:

    2480
    30+ years Dodge/Chrysler exp., ASE Master with L1 certification. Driveability/ combustion specialist
  • http://ww2.justanswer.com/uploads/RO/rodcuda/2011-7-25_224114_Donhoff1.64x64.JPG Neal's Avatar

    Neal

    Dodge Mechanic

    Satisfied Customers:

    1870
    30 years experience in Dodge Chrysler and Plymouth
  • http://ww2.justanswer.com/uploads/tsmodie/2009-6-10_144056_tim.jpg Tim Mohr's Avatar

    Tim Mohr

    ASE MASTER TECH

    Satisfied Customers:

    1664
    30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL