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TIM
TIM, SERVICE MANAGER
Category: Dodge
Satisfied Customers: 6136
Experience:  DODGE SERVICE MANAGER- 20 + YEARS
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2009 dodge: journey..The drivers side power window..door locks

Customer Question

I have a 2009 dodge journey. The drivers side power window will not operate. The door locks, power mirrors and front windows do not work. The rear windows will work. What do I need to replace?
Submitted: 3 years ago.
Category: Dodge
Expert:  TIM replied 3 years ago.

TIM :

hello, before we do any testing -- unhook negative battery for 5 minutes to reset the control modules -- then let me know

JACUSTOMER-np7sq83c- :

ok, just give me a minute

TIM :

that is fine -- these are all computer controlled

JACUSTOMER-np7sq83c- :

doing it now....

JACUSTOMER-np7sq83c- :

I got it unhooked...waiting 5 minutes...

TIM :

keep me posted,tim

JACUSTOMER-np7sq83c- :

do you want me to reconnect after 5 mins?

TIM :

yes, that is correct

JACUSTOMER-np7sq83c- :

reconnected

JACUSTOMER-np7sq83c- :

same results, only rear windows working

TIM :

then -- this eliminates the computer as the issues and odds are we are looking at a faulty left front door master switch

JACUSTOMER-np7sq83c- :

ok, how to remove from door panel?

JACUSTOMER-np7sq83c- :

there are no fuses or anything else in question?

TIM :

SWITCH – FRONT DOOR










1.Disconnect and isolate the battery negative remote cable.









2.Using a trim tool, or equivalent, carefully pry up on the window switch until it disengages from the door trim panel.









3.Disconnect switch wire connector.









4.Remove switch assembly.
JACUSTOMER-np7sq83c- :

is there any tricks to it?

JACUSTOMER-np7sq83c- :

such as a certain place to pry from?

JACUSTOMER-np7sq83c- :

you still there?

JACUSTOMER-np7sq83c- :

can a use or regulator cause this problem?

TIM :

sorry for delay -- it just pops up -- and a regulator would not cause the lock issue

JACUSTOMER-np7sq83c- :

what about a fuse?

TIM :

if fuse -- then none would work

JACUSTOMER-np7sq83c- :

so, do you think I am safe to buy an $80 switch? I don't want to pay them $100 to diagnose....

TIM :

yes-- i would just swap out the switch

JACUSTOMER-np7sq83c- :

thanks

TIM :

thanks for using just answer and take care,tim

TIM, SERVICE MANAGER
Category: Dodge
Satisfied Customers: 6136
Experience: DODGE SERVICE MANAGER- 20 + YEARS
TIM and 8 other Dodge Specialists are ready to help you
Customer: replied 3 years ago.
The switch was ordered and replaced but did not fix the problem. Same problem with a cost of $80.00 for the switch and $18.00 for this service.
Customer: replied 3 years ago.
no response?

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