How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Amedee Your Own Question

Amedee
Amedee, Dodge Technician
Category: Dodge
Satisfied Customers: 21883
Experience:  ASE Master Technician advanced level specialist. Wisconsin certified emissions state inspector
279429
Type Your Dodge Question Here...
Amedee is online now
A new question is answered every 9 seconds

2000 Dodge Caravan, passenger window is stuck in the up position.

Resolved Question:

2000 Dodge Caravan, passenger window is stuck in the up position. Motor is straining trying to move it but no go. Window moves only about 1/8 inch up & down when you activate the switch. More to the story.
rb
Submitted: 4 years ago.
Category: Dodge
Expert:  Amedee replied 4 years ago.

Hello!

 

Does it seem like the window is biding up when you try and move it up and down?

Customer: replied 4 years ago.
Not sure, It moves on the rear side (toward back of car) about 1/8 inch up and down. Should I try to push it down with the switch in the down position ???
Expert:  Amedee replied 4 years ago.

Sure... you could try that.

 

If the window is going down crooked, it could have came off track. Your window regulator could have went bad. However if your regulator is good and the window has not come off track, the window motor itself could just be bad.

Customer: replied 4 years ago.
Three questions:
1. I'm going to run our to the car and try switch down and push window down. So will you be here when I get back ???

2. If I need to replace motor and regulator, I know I have to lower the window half way so as to remove the clips holding the glass. So how do you get the window down if it will not move ???
I would think loosening the regulator would be a real mess unless you get the glass all the way down.

3. How do you tell if the window is off the track. I only see one track ie toward the front of the door.
Expert:  Amedee replied 4 years ago.

YES... I will be on line all day.

 

When you unbolt the motor/regulator from the door, the whole assembly will be free and you should be able to get either the window to move or gain access to the bolts that hold it in place. MOst likely 10 mm bolts. You may need to use a swivel.

 

There are two small guides on each side of the window. Just be sure the window is riding in those guides.

Customer: replied 4 years ago.
Ref; unbolting regulator, how is that going to allow the window to come down so I can remove the clips that hold the glass the the two vertical regulator pieces ??

What is a swivel ???
Expert:  Amedee replied 4 years ago.

With the regulator unbolted, you should be able to move the entire assembly up or down a few inches to give you better access to the bolts that you need to remove.

 

A swivel is a socket that allows you to unscrew a bolt from an angle.

Customer: replied 4 years ago.
not sure what bolts you are talking about. the regulator is held by 35 torx bolts,top & bottom & rt & lt, and the bottom of the window glass by clips 3/4" wide and 1 & 1/4 long to the regulator.
Expert:  Amedee replied 4 years ago.
If there are no bolts holding the window to the regulator, then you will either have to remove the clips or maybe the after the regulator is unbolted, you can slide the regulator rail off of the window mounting brackets. Sometimes they just slide right off.
Amedee, Dodge Technician
Category: Dodge
Satisfied Customers: 21883
Experience: ASE Master Technician advanced level specialist. Wisconsin certified emissions state inspector
Amedee and 8 other Dodge Specialists are ready to help you
Expert:  Amedee replied 4 years ago.

Here is the procedure from alldata.

 

WINDOW REGULATOR

REMOVAL

  1. Remove the watershield. Refer to Front Door Panel.

Fig. 16

Attachments are only available to registered users.

Register Here

  1. Remove door glass retaining clips and secure the window in the up position using masking tape or equivalent (Fig. 16).
  2. Disconnect wire connector from power window motor, if equipped.

Fig. 17

Attachments are only available to registered users.

Register Here

  1. Loosen screws attaching front and rear window guide rails to inner door panel (Fig. 17).
  2. Remove screw heads on guide rails from key hole slots in inner door panel.
  3. Loosen screws attaching regulator to inner door panel.
  4. Remove regulator from inner door panel.

Fig. 18

Attachments are only available to registered users.

Register Here

  1. Extract rear guide rail through inner door panel rear access hole (Fig. 18).
  2. Extract front guide rail through front access hole.

INSTALLATION

  1. Insert front guide rail through front access hole.
  2. Insert rear guide rail through rear access hole.
  3. Place window regulator in position on inner door panel.
  4. Place screw heads on guide rails in position through key hole slots in inner door panel.
  5. Tighten screws to attach front and rear guide rails to inner door panel.
  6. Connect wire connector into power window motor, if equipped.
  7. Install door glass.
  8. Verify door glass alignment and operation.
  9. Install sound shield and door trim panel.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I AM VERY GLAD THAT I TOOK A CHANCE ON YOUR PROBLEM SOLVING SKILLS. I WAS SUCCESSFUL IN REPLACING THE FUEL PUMP. MY TRUCK RUNS LIKE A CLOCK. IT RUNS LIKE THE DAY I BOUGHT IT. NO LUNGING FORWARD, THE TURBO REACTS THE SECOND I STOMP ON THE GAS, AND IT HAS A LOT MORE POWER AND EVEN SOUNDS BETTER TO ME. IT SAVED ABOUT $500.00 BY DOING THE WORK MYSELF. I GIVE YOU ALL THE CREDIT FOR YOUR DIAGNOSING THE PROBLEM, JUST FROM THE SYMPTONS I GAVE YOU OVER THE e MAIL. I WILL USE YOUR WEB SITE AGAIN AND REFER MY FRIENDS. THANKS SO MUCH FOR THE HELP. TOM WHITTAKER USA
< Last | Next >
  • I AM VERY GLAD THAT I TOOK A CHANCE ON YOUR PROBLEM SOLVING SKILLS. I WAS SUCCESSFUL IN REPLACING THE FUEL PUMP. MY TRUCK RUNS LIKE A CLOCK. IT RUNS LIKE THE DAY I BOUGHT IT. NO LUNGING FORWARD, THE TURBO REACTS THE SECOND I STOMP ON THE GAS, AND IT HAS A LOT MORE POWER AND EVEN SOUNDS BETTER TO ME. IT SAVED ABOUT $500.00 BY DOING THE WORK MYSELF. I GIVE YOU ALL THE CREDIT FOR YOUR DIAGNOSING THE PROBLEM, JUST FROM THE SYMPTONS I GAVE YOU OVER THE e MAIL. I WILL USE YOUR WEB SITE AGAIN AND REFER MY FRIENDS. THANKS SO MUCH FOR THE HELP. TOM WHITTAKER USA
  • Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless! Rev. Jerry Baysinger Holts Summit, Mo
  • I recently asked a question about my 2005 dodge ram, and I just wanted to let my Expert know that he hit the nail squarely on the head with his answer. I wanted to thank him again. Greg Pittsburgh, PA
  • Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless! Jerry Holts Summit, MO
  • I was skeptical at first but thought I'd give it a try. I was pleasantly surprised. Your site actually is a quality service that I would recommend to others in a heartbeat. Stan Sayre, PA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
 
 
 

Meet The Experts:

 
 
 
  • Jerry

    Master Mechanic

    Satisfied Customers:

    1227
    ASE Master tech, 30 years exp. troubleshooter, driveability tech
< Last | Next >
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    1227
    ASE Master tech, 30 years exp. troubleshooter, driveability tech
  • http://ww2.justanswer.com/uploads/MO/MoparCertified/2012-6-7_4142_mechanic.64x64.jpg Mopar Certified's Avatar

    Mopar Certified

    Dodge Technician

    Satisfied Customers:

    5813
    24 Year Chrysler/Dodge Certified Specialist
  • http://ww2.justanswer.com/uploads/jeep10000/2008-9-18_222938_192601.jpg Chris's Avatar

    Chris

    Shop Foreman

    Satisfied Customers:

    4041
    ASE and Chrysler Certified Master Tech
  • http://ww2.justanswer.com/uploads/ke4ich/2009-08-12_212931_DSC02211.JPG moparfl's Avatar

    moparfl

    ASE Certified Technician

    Satisfied Customers:

    3285
    ASE Master Tech Gold level Chrysler Status 30 years dealership exp
  • http://ww2.justanswer.com/uploads/DO/dodgerench/2012-8-1_1142_IMG3173.64x64.JPG Dodgerench's Avatar

    Dodgerench

    ASE Certified Technician

    Satisfied Customers:

    2480
    30+ years Dodge/Chrysler exp., ASE Master with L1 certification. Driveability/ combustion specialist
  • http://ww2.justanswer.com/uploads/RO/rodcuda/2011-7-25_224114_Donhoff1.64x64.JPG Neal's Avatar

    Neal

    Dodge Mechanic

    Satisfied Customers:

    1870
    30 years experience in Dodge Chrysler and Plymouth
  • http://ww2.justanswer.com/uploads/tsmodie/2009-6-10_144056_tim.jpg Tim Mohr's Avatar

    Tim Mohr

    ASE MASTER TECH

    Satisfied Customers:

    1664
    30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL