How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Amedee Your Own Question

Amedee
Amedee, Dodge Technician
Category: Dodge
Satisfied Customers: 21899
Experience:  ASE Master Technician advanced level specialist. Wisconsin certified emissions state inspector
279429
Type Your Dodge Question Here...
Amedee is online now
A new question is answered every 9 seconds

I have a 2001 Dodge Durango 4.7L. The truck wont turn over

Resolved Question:

I have a 2001 Dodge Durango 4.7L. The truck wont turn over at all. I've already changed the battery, the starter, and the ignition switch, and switched the relay and checked the fuses. The truck would start when it wanted too, and now it doesn't want to turn on at all.
Submitted: 4 years ago.
Category: Dodge
Expert:  Amedee replied 4 years ago.
Hello!

DOes the check engine light come on with the key in the on position? Any security lights on or flashing on the dash?

DOes the instrument cluster work with the key on?
Customer: replied 4 years ago.
No check engine light and no security lights on or flashing. everthing looks fine as if you were starting the truck up.
Expert:  Amedee replied 4 years ago.
So the starter does not even engage at all when you try to start the engine?
Customer: replied 4 years ago.
no, when the truck would turn on when it wanted too. I started with the starter and it turn on and ran fine. then it started doing it again where it would turn on when it wanted too. but now it doesn't do anything
Expert:  Amedee replied 4 years ago.
HAve we checked the signal ot the starter with the key in the crank position?

Are we missing a signal to the starter?
Customer: replied 4 years ago.
I was getting ready to do that, but the reason I came here was on the Haynes repair manual it show the ignition switch start position pinout to have continuity at pins 2 and 4, and 13 and 14. On my old switch and the new switch pins 13 and 14 do not have continuity, is this correct? or is the book wrong
Expert:  Amedee replied 4 years ago.
I could answer that is I say the wiring diagram... but I do not have access to Haynes manuals.

Have you checked the starter signal? WHat about the signal out of the ignition switch?
Customer: replied 4 years ago.
how do I do that?
Expert:  Amedee replied 4 years ago.
Go down to the starter and check for voltage on both the small and big terminal while someone turns the key to the crank position. BOTH terminals need to have FULL battery voltage with the key in the crank position.

Obviously, be sure the battery and connections are in good shape. BE sure that the fuses under the hood are all getting battery voltage. THis will ensure that there are good connections at the battery and fuses.
Customer: replied 4 years ago.
If the voltages are good what would be the next thing to look for?
Expert:  Amedee replied 4 years ago.
IF in fact both terminals of the starter have full battery voltage with the key in the crnak position and the starter is not engaging, either the new starter is bad, the motor is locked up or the engine block does not have a good ground.
Customer: replied 4 years ago.
But what would make the truck turn on when it wanted too? before it finally stopped turning on
Expert:  Amedee replied 4 years ago.
You mean the truck would just crank over by itself?
Customer: replied 4 years ago.
No, I would use the truck all day no problems and then it wouldn't turn over. like when I got home, until the next day and then it would be ok all day. I mean like starting it 5 times all day and then it wouldn't do it anymore. It's like something was getting hot and then had to cool down. but now it won't even do that. So, that when i changed the battery. and then the ignition switch.
Expert:  Amedee replied 4 years ago.
Gotcha!

It is an intermittent problem..

Ok.. so now we are back to square one right? It does not even crank over?
Customer: replied 4 years ago.
ya
Expert:  Amedee replied 4 years ago.
Ok.. well if you do this test, it will lead you in the right direction. If there is no signal to the starter with the key in the crank position, then maybe you just have a bad neutral safety switch or something simple like that. If there is no power on the big wire of the starter, then you simply just have a bad connection from the battery to the starter.

I DO hope you found my Answer to be helpful regarding your vehicles condition. IF SO-please hit **ACCEPT** as you read this Answer, in order that I may receive credit for my time, thanks. BONUSES & Positive Feedback Most appreciated!
Please Note: I receive ZERO Credit until & unless you choose to ACCEPT my well thought-out Answer.

REGARDS

AMEDEE
Amedee, Dodge Technician
Category: Dodge
Satisfied Customers: 21899
Experience: ASE Master Technician advanced level specialist. Wisconsin certified emissions state inspector
Amedee and 6 other Dodge Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I AM VERY GLAD THAT I TOOK A CHANCE ON YOUR PROBLEM SOLVING SKILLS. I WAS SUCCESSFUL IN REPLACING THE FUEL PUMP. MY TRUCK RUNS LIKE A CLOCK. IT RUNS LIKE THE DAY I BOUGHT IT. NO LUNGING FORWARD, THE TURBO REACTS THE SECOND I STOMP ON THE GAS, AND IT HAS A LOT MORE POWER AND EVEN SOUNDS BETTER TO ME. IT SAVED ABOUT $500.00 BY DOING THE WORK MYSELF. I GIVE YOU ALL THE CREDIT FOR YOUR DIAGNOSING THE PROBLEM, JUST FROM THE SYMPTONS I GAVE YOU OVER THE e MAIL. I WILL USE YOUR WEB SITE AGAIN AND REFER MY FRIENDS. THANKS SO MUCH FOR THE HELP. TOM WHITTAKER USA
< Last | Next >
  • I AM VERY GLAD THAT I TOOK A CHANCE ON YOUR PROBLEM SOLVING SKILLS. I WAS SUCCESSFUL IN REPLACING THE FUEL PUMP. MY TRUCK RUNS LIKE A CLOCK. IT RUNS LIKE THE DAY I BOUGHT IT. NO LUNGING FORWARD, THE TURBO REACTS THE SECOND I STOMP ON THE GAS, AND IT HAS A LOT MORE POWER AND EVEN SOUNDS BETTER TO ME. IT SAVED ABOUT $500.00 BY DOING THE WORK MYSELF. I GIVE YOU ALL THE CREDIT FOR YOUR DIAGNOSING THE PROBLEM, JUST FROM THE SYMPTONS I GAVE YOU OVER THE e MAIL. I WILL USE YOUR WEB SITE AGAIN AND REFER MY FRIENDS. THANKS SO MUCH FOR THE HELP. TOM WHITTAKER USA
  • Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless! Rev. Jerry Baysinger Holts Summit, Mo
  • I recently asked a question about my 2005 dodge ram, and I just wanted to let my Expert know that he hit the nail squarely on the head with his answer. I wanted to thank him again. Greg Pittsburgh, PA
  • Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless! Jerry Holts Summit, MO
  • I was skeptical at first but thought I'd give it a try. I was pleasantly surprised. Your site actually is a quality service that I would recommend to others in a heartbeat. Stan Sayre, PA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
 
 
 

Meet The Experts:

 
 
 
  • Jerry

    Master Mechanic

    Satisfied Customers:

    1227
    ASE Master tech, 30 years exp. troubleshooter, driveability tech
< Last | Next >
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    1227
    ASE Master tech, 30 years exp. troubleshooter, driveability tech
  • http://ww2.justanswer.com/uploads/MO/MoparCertified/2012-6-7_4142_mechanic.64x64.jpg Mopar Certified's Avatar

    Mopar Certified

    Dodge Technician

    Satisfied Customers:

    5813
    24 Year Chrysler/Dodge Certified Specialist
  • http://ww2.justanswer.com/uploads/jeep10000/2008-9-18_222938_192601.jpg Chris's Avatar

    Chris

    Shop Foreman

    Satisfied Customers:

    4041
    ASE and Chrysler Certified Master Tech
  • http://ww2.justanswer.com/uploads/ke4ich/2009-08-12_212931_DSC02211.JPG moparfl's Avatar

    moparfl

    ASE Certified Technician

    Satisfied Customers:

    3285
    ASE Master Tech Gold level Chrysler Status 30 years dealership exp
  • http://ww2.justanswer.com/uploads/DO/dodgerench/2012-8-1_1142_IMG3173.64x64.JPG Dodgerench's Avatar

    Dodgerench

    ASE Certified Technician

    Satisfied Customers:

    2480
    30+ years Dodge/Chrysler exp., ASE Master with L1 certification. Driveability/ combustion specialist
  • http://ww2.justanswer.com/uploads/RO/rodcuda/2011-7-25_224114_Donhoff1.64x64.JPG Neal's Avatar

    Neal

    Dodge Mechanic

    Satisfied Customers:

    1870
    30 years experience in Dodge Chrysler and Plymouth
  • http://ww2.justanswer.com/uploads/tsmodie/2009-6-10_144056_tim.jpg Tim Mohr's Avatar

    Tim Mohr

    ASE MASTER TECH

    Satisfied Customers:

    1664
    30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL
 
 
 
Chat Now With A Dodge Mechanic
Amedee
Amedee
Dodge Mechanic
21899 Satisfied Customers
ASE Master Technician advanced level specialist. Wisconsin certified emissions state inspector