How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask brownjeff Your Own Question

brownjeff
brownjeff, ASE Certified Technician
Category: Dodge
Satisfied Customers: 13885
Experience:  17 years experience, ASE certified, dealership certified, Service Manager for 15 years,
11021861
Type Your Dodge Question Here...
brownjeff is online now
A new question is answered every 9 seconds

2002 dodge caravan: 2 to 1st gear, tranny was rebuilt 5,000 miles

Customer Question

I have a 2002 dodge caravan that downshifts hard between 2 to 1st gear, tranny was rebuilt 5,000 miles ago with a non transferable warranty, any ideas?
Submitted: 4 years ago.
Category: Dodge
Expert:  brownjeff replied 4 years ago.
Has it done this since the rebuild?
Customer: replied 4 years ago.
Not according to the gentleman i bought it from, wasn"t able to fully test it becasue the transfer case was out, after i had that repaired and was driving home i noticed the hard down shift, wierd thing is , is it is not all the time? I just tried some transmedic thinking it was a sticky valve, thought it was better becasue it didn'T DO IT FOR 20 MINUTES, then it started again.
Expert:  brownjeff replied 4 years ago.
If the battery was disconnected at any time for repairs it may have messed up the memory in the computer. I suggest having the computer reset. It is called a "quick learn" and this will reset it and take it back to the factory settings and fix the hard down shift. A scan tool will be needed for the repair.
Customer: replied 4 years ago.
Would just disconnecting the battery terminals for let say 1 minute work? Where does the scan tool come into play? Thanks..doing good so far.
Expert:  brownjeff replied 4 years ago.
No disconnecting the battery will not help. It needs to be reprogramed and that is what the scan tool is for. It is needed to do the procedure.
Customer: replied 4 years ago.
Would a typical repair shop have this scan tool or would you have to bring it to a dodge dealer? What kind of scan tool do u suggest? When i bring it in what do i tell them i want done, is there a name for the procedure? Don't worry i am sending you payment, you've been a big help...will this information stay online for me to access?
Expert:  brownjeff replied 4 years ago.

1. the scan tool is a DRBIII and most repair shops have them

2. The procedure is called: Quick Learn

3. The information can always be accessed by going back to the web site and logging in under the profile you created. After log in just go to "my questions" and you will see the question there. Then click on it and all the information will be there.

 

brownjeff, ASE Certified Technician
Category: Dodge
Satisfied Customers: 13885
Experience: 17 years experience, ASE certified, dealership certified, Service Manager for 15 years,
brownjeff and 7 other Dodge Specialists are ready to help you
Customer: replied 4 years ago.

thanks, XXXXX XXXXX stud! will let u know how it works!

Expert:  brownjeff replied 4 years ago.

Your welcome.....

 

Thanks,

 

JB

Customer: replied 4 years ago.
Do you make decent money doing this on the side? That is my last question?
Expert:  brownjeff replied 4 years ago.
lol......every one has a different idea what decent money is. I can't say as the site doesn't allow me to tell, but in my opinion it is or I wouldn't be doing it.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I AM VERY GLAD THAT I TOOK A CHANCE ON YOUR PROBLEM SOLVING SKILLS. I WAS SUCCESSFUL IN REPLACING THE FUEL PUMP. MY TRUCK RUNS LIKE A CLOCK. IT RUNS LIKE THE DAY I BOUGHT IT. NO LUNGING FORWARD, THE TURBO REACTS THE SECOND I STOMP ON THE GAS, AND IT HAS A LOT MORE POWER AND EVEN SOUNDS BETTER TO ME. IT SAVED ABOUT $500.00 BY DOING THE WORK MYSELF. I GIVE YOU ALL THE CREDIT FOR YOUR DIAGNOSING THE PROBLEM, JUST FROM THE SYMPTONS I GAVE YOU OVER THE e MAIL. I WILL USE YOUR WEB SITE AGAIN AND REFER MY FRIENDS. THANKS SO MUCH FOR THE HELP. TOM WHITTAKER USA
< Last | Next >
  • I AM VERY GLAD THAT I TOOK A CHANCE ON YOUR PROBLEM SOLVING SKILLS. I WAS SUCCESSFUL IN REPLACING THE FUEL PUMP. MY TRUCK RUNS LIKE A CLOCK. IT RUNS LIKE THE DAY I BOUGHT IT. NO LUNGING FORWARD, THE TURBO REACTS THE SECOND I STOMP ON THE GAS, AND IT HAS A LOT MORE POWER AND EVEN SOUNDS BETTER TO ME. IT SAVED ABOUT $500.00 BY DOING THE WORK MYSELF. I GIVE YOU ALL THE CREDIT FOR YOUR DIAGNOSING THE PROBLEM, JUST FROM THE SYMPTONS I GAVE YOU OVER THE e MAIL. I WILL USE YOUR WEB SITE AGAIN AND REFER MY FRIENDS. THANKS SO MUCH FOR THE HELP. TOM WHITTAKER USA
  • Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless! Rev. Jerry Baysinger Holts Summit, Mo
  • I recently asked a question about my 2005 dodge ram, and I just wanted to let my Expert know that he hit the nail squarely on the head with his answer. I wanted to thank him again. Greg Pittsburgh, PA
  • Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless! Jerry Holts Summit, MO
  • I was skeptical at first but thought I'd give it a try. I was pleasantly surprised. Your site actually is a quality service that I would recommend to others in a heartbeat. Stan Sayre, PA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
 
 
 

Meet The Experts:

 
 
 
  • Jerry

    Master Mechanic

    Satisfied Customers:

    1227
    ASE Master tech, 30 years exp. troubleshooter, driveability tech
< Last | Next >
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    1227
    ASE Master tech, 30 years exp. troubleshooter, driveability tech
  • http://ww2.justanswer.com/uploads/MO/MoparCertified/2012-6-7_4142_mechanic.64x64.jpg Mopar Certified's Avatar

    Mopar Certified

    Dodge Technician

    Satisfied Customers:

    5813
    24 Year Chrysler/Dodge Certified Specialist
  • http://ww2.justanswer.com/uploads/jeep10000/2008-9-18_222938_192601.jpg Chris's Avatar

    Chris

    Shop Foreman

    Satisfied Customers:

    4041
    ASE and Chrysler Certified Master Tech
  • http://ww2.justanswer.com/uploads/ke4ich/2009-08-12_212931_DSC02211.JPG moparfl's Avatar

    moparfl

    ASE Certified Technician

    Satisfied Customers:

    3285
    ASE Master Tech Gold level Chrysler Status 30 years dealership exp
  • http://ww2.justanswer.com/uploads/DO/dodgerench/2012-8-1_1142_IMG3173.64x64.JPG Dodgerench's Avatar

    Dodgerench

    ASE Certified Technician

    Satisfied Customers:

    2480
    30+ years Dodge/Chrysler exp., ASE Master with L1 certification. Driveability/ combustion specialist
  • http://ww2.justanswer.com/uploads/RO/rodcuda/2011-7-25_224114_Donhoff1.64x64.JPG Neal's Avatar

    Neal

    Dodge Mechanic

    Satisfied Customers:

    1870
    30 years experience in Dodge Chrysler and Plymouth
  • http://ww2.justanswer.com/uploads/tsmodie/2009-6-10_144056_tim.jpg Tim Mohr's Avatar

    Tim Mohr

    ASE MASTER TECH

    Satisfied Customers:

    1664
    30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL