How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dodgerench Your Own Question

Dodgerench
Dodgerench, ASE Certified Technician
Category: Dodge
Satisfied Customers: 3131
Experience:  30+ years Dodge/Chrysler exp., ASE Master with L1 certification. Driveability/ combustion specialist
4486286
Type Your Dodge Question Here...
Dodgerench is online now
A new question is answered every 9 seconds

When I put my key in my ignition, it wont turn the ...

Resolved Question:

When I put my key in my ignition, it won't turn the ignition at all. I tried to jiggle the wheel as I turned, that didn't work. I tryed using WD 40, that didn't work, do I need to replace my ignition complelty?
Submitted: 6 years ago.
Category: Dodge
Expert:  Dodgerench replied 6 years ago.
Customer welcome to JustAnswer!

Do you have other keys available to try?

What is the year, make and model of your vehicle?

Does your vehicle use the grey Sentry (SKIM) key system?

Write back when you can. Ed

Customer: replied 6 years ago.
I had a semi-brand new spare key that I have used to drive the car and that didn't work at all. I do not have a Sentry system. My car is a 2000 Dodge Neon. No kind of security system. The ignition was giving my problems for a while now, it's almost like you would have to find the sweet spot to get the key to turn.
Expert:  Dodgerench replied 6 years ago.

Thanks. You've done everything right to this point.

I can't tell whether it's they key's fault, the lock cylinder or a combination. I do have a few suggestions that might get you going, though.

If you haven't already done so, try inserting your keys in its other position. Wiggle it and such as you had been doing. Apply turning pressure while moving the key slightly in and out, up and down. Imagine trying to pick a lock (with your own key).

Since it's not a SKIM key you have more options. Look carefully at the key at full-insertion. Does it look like it's gone in as far as it should? Sometimes a tumbler will prevent full insertion so your key won't line up with the tumblers properly. You can try tapping it into the cylinder lightly with a small hammer or the like. The vibration from the strikes might be enough to rattle the balky part into submission, where ever it is.

If that doesn't work, remove your column shroud around the ignition area. I don't recall whether it uses Phillips or Torx screws. If it's Torx, it will be a #20.

An open shroud area will give you another use for the hammer. You have access to the sides of the cylinder now, which will set up a different vibration wave when shocked by the hammer. I'd recommend a smaller tool here, something that has little striking power, but will still rattle the part. An open-end wrench, jeweler's hammer... the like.

If you still have problems, you might try putting a hair dryer or heat gun on the lock. It appeared to work better in warm weather (I'm guessing).

Once you get it to turn, don't assume it will ever work again. Either drive it to a repair facility or remove the cylinder yourself.

Getting it to turn to the ON position is required for clean removal. Once it's turned on, look for a small shiny metal tab. This will be located a bit into the actual column portion. It's used to hold the lock in place. Push this tab in while pulling out with the key. The whole thing should pull right out. You can then use a large screwdriver to operate the ignition switch, just like it had been stolen.

Your local Chrysler/ Dodge/ Jeep store can code a new cylinder for you and make sure it works OK with your keys.

You might even have them cut you a new key using the factory archives. With proof of ownership the Parts people can pull up your key code from the original build information using only your VIN. The key they cut should be 100% accurate and might even work properly in your original lock cylinder. A typical charge for cutting a key this way is $10 or less.

That should about do it. I realize there will be no dealers open today, so your options are limited right now.

Write back if I haven't confused you enough!

Ed

Customer: replied 6 years ago.
Thanks so much for your help. We tried everything but the hairdryer idea, we'll try that tomorrow when it's warmer out. I feel that if the hair dryer doesn't work, I'm going to need a new ignition.
Expert:  Dodgerench replied 6 years ago.

Dang. Don't rule out having a fresh key cut from Mopar Memory.

If you can't get it to turn, you can't get the lock cylinder out without damaging the column. If the cylinder area is damaged... it's a whole new column.

Good luck.

Ed

Expert:  Dodgerench replied 6 years ago.

Any luck today?

Ed

Dodgerench, ASE Certified Technician
Category: Dodge
Satisfied Customers: 3131
Experience: 30+ years Dodge/Chrysler exp., ASE Master with L1 certification. Driveability/ combustion specialist
Dodgerench and 9 other Dodge Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I AM VERY GLAD THAT I TOOK A CHANCE ON YOUR PROBLEM SOLVING SKILLS. I WAS SUCCESSFUL IN REPLACING THE FUEL PUMP. MY TRUCK RUNS LIKE A CLOCK. IT RUNS LIKE THE DAY I BOUGHT IT. NO LUNGING FORWARD, THE TURBO REACTS THE SECOND I STOMP ON THE GAS, AND IT HAS A LOT MORE POWER AND EVEN SOUNDS BETTER TO ME. IT SAVED ABOUT $500.00 BY DOING THE WORK MYSELF. I GIVE YOU ALL THE CREDIT FOR YOUR DIAGNOSING THE PROBLEM, JUST FROM THE SYMPTONS I GAVE YOU OVER THE e MAIL. I WILL USE YOUR WEB SITE AGAIN AND REFER MY FRIENDS. THANKS SO MUCH FOR THE HELP. TOM WHITTAKER USA
< Last | Next >
  • I AM VERY GLAD THAT I TOOK A CHANCE ON YOUR PROBLEM SOLVING SKILLS. I WAS SUCCESSFUL IN REPLACING THE FUEL PUMP. MY TRUCK RUNS LIKE A CLOCK. IT RUNS LIKE THE DAY I BOUGHT IT. NO LUNGING FORWARD, THE TURBO REACTS THE SECOND I STOMP ON THE GAS, AND IT HAS A LOT MORE POWER AND EVEN SOUNDS BETTER TO ME. IT SAVED ABOUT $500.00 BY DOING THE WORK MYSELF. I GIVE YOU ALL THE CREDIT FOR YOUR DIAGNOSING THE PROBLEM, JUST FROM THE SYMPTONS I GAVE YOU OVER THE e MAIL. I WILL USE YOUR WEB SITE AGAIN AND REFER MY FRIENDS. THANKS SO MUCH FOR THE HELP. TOM WHITTAKER USA
  • Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless! Rev. Jerry Baysinger Holts Summit, Mo
  • I recently asked a question about my 2005 dodge ram, and I just wanted to let my Expert know that he hit the nail squarely on the head with his answer. I wanted to thank him again. Greg Pittsburgh, PA
  • Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless! Jerry Holts Summit, MO
  • I was skeptical at first but thought I'd give it a try. I was pleasantly surprised. Your site actually is a quality service that I would recommend to others in a heartbeat. Stan Sayre, PA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
 
 
 

Meet The Experts:

 
 
 
  • Jerry

    Master Mechanic

    Satisfied Customers:

    1227
    ASE Master tech, 30 years exp. troubleshooter, driveability tech
< Last | Next >
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    1227
    ASE Master tech, 30 years exp. troubleshooter, driveability tech
  • http://ww2.justanswer.com/uploads/MO/MoparCertified/2012-6-7_4142_mechanic.64x64.jpg Mopar Certified's Avatar

    Mopar Certified

    Dodge Technician

    Satisfied Customers:

    5813
    24 Year Chrysler/Dodge Certified Specialist
  • http://ww2.justanswer.com/uploads/jeep10000/2008-9-18_222938_192601.jpg Chris's Avatar

    Chris

    Shop Foreman

    Satisfied Customers:

    4041
    ASE and Chrysler Certified Master Tech
  • http://ww2.justanswer.com/uploads/ke4ich/2009-08-12_212931_DSC02211.JPG moparfl's Avatar

    moparfl

    ASE Certified Technician

    Satisfied Customers:

    3285
    ASE Master Tech Gold level Chrysler Status 30 years dealership exp
  • http://ww2.justanswer.com/uploads/DO/dodgerench/2012-8-1_1142_IMG3173.64x64.JPG Dodgerench's Avatar

    Dodgerench

    ASE Certified Technician

    Satisfied Customers:

    2480
    30+ years Dodge/Chrysler exp., ASE Master with L1 certification. Driveability/ combustion specialist
  • http://ww2.justanswer.com/uploads/RO/rodcuda/2011-7-25_224114_Donhoff1.64x64.JPG Neal's Avatar

    Neal

    Dodge Mechanic

    Satisfied Customers:

    1870
    30 years experience in Dodge Chrysler and Plymouth
  • http://ww2.justanswer.com/uploads/tsmodie/2009-6-10_144056_tim.jpg Tim Mohr's Avatar

    Tim Mohr

    ASE MASTER TECH

    Satisfied Customers:

    1664
    30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL