How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask RUSSTING Your Own Question

RUSSTING
RUSSTING, Technician
Category: Digital Cameras
Satisfied Customers: 6003
Experience:  30 years as a TV station tech gives me a unique understanding of digital camera operation and repair.
24675295
Type Your Digital Cameras Question Here...
RUSSTING is online now
A new question is answered every 9 seconds

Canon 7d error 20 any suggestions, i was on a boat and the

Customer Question

hi canon 7d error 20 any suggestions
JA: How long has this been going on?
Customer: i was on a boat and the camera cot splashed
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: canon 7d mk1 3 year old hardly used
JA: What troubleshooting have you tried?
Customer: not much on web just tells me it is mechanical
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: canon hopless website came accoroos you
Submitted: 3 months ago.
Category: Digital Cameras
Expert:  RUSSTING replied 3 months ago.

Hi,

Try a hard reset on the camera by removing the main battery, memory card, lens and the date battery using the information attached. Once these have been removed, turn the camera to "ON" and allow it to sit for thirty minutes. Turn the camera to "OFF", reinstall both batteries, the lens and the memory card and try it out. Please let me know the result.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Related Digital Cameras Questions