Digital Camera Repair Questions? Ask a Camera Expert.
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I understand that the situation must be bothersome and frustrating.
I think there is a setting on your camera that, when changed, could help with this issue.
But please tell me first, before I advise you - in case I get a detail wrong: When you say the pictures are turned sideways, do you mean that they look like this:
when they should look more like this:
I have exaggerated the proportions a little. But I need to know which way the pictures are coming out wrong, before advising you, please.
Good! I am looking up the setting or settings that might determine that result, and also, how to set the camera so it comes out the 2nd way. Just a few minutes, and I will offer my answer... please be patient a bit.
I'm not sure what orientation the camera was in when you took the pictures that came out wrong... but try checking on this setting:
then choose Auto Rotate on the > tab.
Is that already set to 'Off' ? If not, then set it to Off, and press FuncSet if necessary to save the changed setting.
Or, check that your setting remains changed to Off, by going back into that menu.
Does that produce the right result?
OK. There is a function that senses when the camera is being held a particular way, and takes the picture correspondingly. Is that what you mean? do you want to hold the camera one way, but have the picture come out the other way? if so, set the Auto Rotate to Off and confirm that the setting has been saved that way.
You may also need to turn Off the Smart Shuffle mode, too, in which a picture taken in one orientation of the camera stays in that orientation.
Smart Shuffle mode is disabled as follows:
Press FUNC/SET, and choose the tab at left that is an oval with a > in it (that looks vaguely like RealPlayer's logo used to look.)
...then, it is uncertain how to turn Off Smart Shuffle. Perhaps a Factory Settings reset of the camera would get it to be how you need it.
No Auto Rotate item in
the > tab
after pressing MENU and choosing that tab?
If you get 2 tabs by pressing MENU, try pressing the down-arrow key.
How do you upload the pictures? perhaps the software is at fault and is rotating your images.
(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)