I have just purchased Model DMC-FZ150. When I turn the camera on, the lens moves foreward about half an inch and will not come back again. Also, I am not able to access the CD-ROM. 'It' askes me for a pass word, that I can't find.
Try inserting the edge of a piece of paper into the crack around the lens assembly, where it meets the camera case, and moving it about a bit, then removing it. (The idea is to try to dislodge anything that might be jamming the camera lens.)Or use compressed air (of the sort used for electronics, the filtered-air kind in a can, so as not to introduce further particulates) to blow into the crack around the lens assembly.Also try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.What exact words does the camera use to ask for a password ? How old is the camera? in months or years since you bought it.Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ? Has it ever been subjected to a humidity higher than 85 % ?Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?
The lens goes back when the camera is turned off.Can't remember the exact words required, unless I put the disk into the hard drive again.I purchased the camera about 1 month ago, and have only used it a few times. It has not been dropped or damaged in any way.It hasn't been near any grit or heat.
Relist: Other.no answer given yet
(I am sorry that I was not able to respond sooner - there were a few other things I had to take care of first.)- I take it that the request for a password XXXXX up when you put a disc into the hard drive on your computer? so it is not a request for a password XXXXX the camera itself... I should have figured that out, but I had to ask. At present you don't need to get me the exact words or context of the request for a password, but it might be convenient sometime.As for the problem with the lens - does it obstruct with operation in any way? is the camera producing any error message about it? If 'no' to both questions, then it may be no problem whatsoever, but perfectly normal operation I suspect. Let me know, on these two points, please - they could be crucial. Thanks.
Thanks for your reply. I can use the camera normaly, but if I want a wider view, the lens will only come back to within half an inch of the camera body. It comes right back to the body when the camera is switched off, and then out again when the camera is turned on.Perhaps this is normal, but I can only get a very narrow field of view. !
Then I would say you ought to return your camera to either the vendor or the store under standard return conditions - if it is still within the return conditions time period.If the vendor or store's return conditions are expired, then returning it to the manufacturer is indicated instead - given that all manufacturer's of digital camera devices offer a one-year warranty on their products.In this case, the manufacturer of the camera would be Panasonic UK. http://www.panasonic.co.uk/html/en_GB/Support/Service+information/Repair+Centre+Locator+UK/220257/index.html;jsessionid=0a6d28ef30d82c9d71b86d92437894c0efc64e7861c9.e34NaN4Rb3aPbO0LbheSahiQcheMe6fznA5Pp7ftolbGmkTyand that page will allow you to locate a Panasonic UK service center to take the camera to for repairs under warranty terms.This is the page detailing the warranty terms for Panasonic UK products:http://www.panasonic.co.uk/html/en_GB/Support/Panasonic+EU+Warranty+Information/3268285/index.html
Working with digital cameras & questions for nearly 7 years.
thanks again, I will return the camera.Regards,Michael.
Thank you for making good use of the advisory resources of JustAnswer.com.
Thank you again for the reply. I was passing a Panasonic storein town yesterday, and showed them the camera. Apparently the movement of the lens is quite normal. So there is no problem.Thanks again,Michael.
Good to hear further news about the case, I appreciate that.