Thanks for your patience while we work through this issue. Give me a little while to do some tests and try and duplicate the error that you are having. We'll get to the bottom of it.

We've not narrowed down the issue from a conflicting program so we're down to the program itself. My thinking is that you have an issue or error in your registry that is causing the issue. While I work on the issue, I'm going to post a link here for you to a completely free safe program that will clean up issues in your registry. It's one of the top rated programs on the market for freeing up hard drive space and fixing registry errors.

CC cleaner

Download and install the program, run the cleaner, and then select registry from the left and scan your registry for issues and fix all selected issues if it finds any. It will ask you if you want to make a back up in case something goes wrong. You can select yes for this if you want, but I've run this thousands of times without it ever failing.

Also, you don't have to worry about any ads or anything attached to this install. It's completely free and completely clean.

Thanks for your patience while we work through your issue. Hope this helps. Let me know if there's anything else that I can do to assist you. Please don't forget to rate my response as positive if I've been helpful. If you feel the need to rate "I expected more" or "helped a little", please respond and continue the conversation with me before rating at all and I'll do everything possible to try and help you get your issue resolved or provide you with all the information you need to get it repaired or replaced.

Should you choose to rate my response positively, my family and I appreciate it very much. Have a wonderful day and I'll be here when you need me.

Thanks for the update Jim. Give me just a little while to check some other things and see if I can get this corrected for you.

Are you getting any kind of response at all from your computer such as an error message when you try opening the Finepix software?

I think I've figured out the cause of your issue. Now if we can just get around it somehow to get your software started to correct it.

I've found another instance where this same error code has occurred. It is related to the Fine Pix software searching for an update. The first thing that I'd like you to do is stop your AVG. This may be what is blocking the update from going through. If you are worried about not having your antivirus protection on, then just disconnect from the internet when you stop it. Be sure to stop the firewall as well as the anti virus.

Once you have it stopped, then open the CCleaner program that we installed earlier and go to the tab at the left that says tools. Then select start up. This is going to show you all the processes that are set to start up every time your computer starts. Look for any of these processes that is related to the fine Pix software. I'm not sure exactly what it will be called, but it should be there.

Highlight it and stop it, then close CC cleaner and try opening the Fine Pix software again.

Let me know if you are able to get it to open and then I'll provide you instructions on how to set it to never check for updates on start up which is what I think is causing this issue to begin with.

So there's no start up process to look for updates when you power on your computer. Do you get any kind of message about an update at all when you click the icon to start the software, or does it go straight to the error message. Either way, if the error message comes up or you get any kind of message about checking for an update, just cancel that window and immediately try to click the icon again to start the software.

If that doesn't work, then I have another program for you that's purpose is to clean out installer files from uninstalls. Maybe if you uninstall the program from your computer, then run this program, then re-install we can get you going again.

It's called windows install clean up. It may have come pre-installed on your computer, but if you don't have it in your program list let me know and I'll get you the link to it.

There are a LOT of complaints about this fine pix software on the internet and how unreliable and unstable it is. As long as you have a card reader to transfer your images, there are a lot of much better free programs out there to organize, edit, and store your images. I personally like the one that Google puts out called Picassa.

I'm sorry, but I really cannot figure out why the software won't run on your computer any longer. I recommend abandoning the Fine Pix software completely and using a different photo managing software all together. The only other thing that I can think of that you can possibly do is contact Fuji and see if they have any ideas. They are most likely going to tell you that it's a problem with your computer though and say that it's not their software causing the issue.

Here's the link for contacting them. Please let me know what you find out and I'll be here to help.

Fuji Support

A card reader that is either built into your computer to read an sd card or an external card reader that attaches to your computer via USB port. If you don't have one on your computer, you can purchase one for about $5 at most any store that sells electronics. Then you can just remove the memory card from your computer and transfer your pictures directly from the card to your computer the same way your would transfer files from a usb memory stick.

This is just an option since you are having problems with the Fine Pix software.

Also, you may try using the system restore option on your computer to restore your computer to a time when the program was working properly to see if it works properly then.