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I own a PowerShot G10 that is three years old that has worked

 

Customer Question

I own a PowerShot G10 that is three years old that has worked perfectly until a few weeks ago. I am having two problems with it. One, most of the time when I turn it on, I am unable to see what the camera is pointing at -- my screen is black except for the info on the screen such as histogram, mode, etc. My second problem is, without warning my camera began shooting white frames instead of the subject I am photographing -- almost as if a sensor was going bad but I do not know if that is the problem or not. What can I check to correct these problems?

 

Optional Information:
Make: Canon
Model: PowerShot G10

Already Tried:
Resetting all settings back to default -- sometimes this works but only for a short time. I can find nothing in my owner's manual that addresses these two problems in the troubleshoot section.

Submitted: 358 days and 7 hours ago.
Category: Digital Cameras
Value: $16
Status: CLOSED
Picture
Expert:  Russell H. replied357 days and 18 hours ago.

For the first problem, try setting the camera in Auto Mode. In AUTO, many Canon cameras of more or less this type automatically turn on the 'LCD screen as viewfinder' mode that you are missing.
And also, if necessary, do a Factory Reset of the camera settings, to see if that restores the function in question.

For the second problem, if the problem is that of overexposure (the description makes it somewhat unclear what the problem is exactly, so I am assuming this for the moment...), then an optical sensor in the camera has gone bad... or else needs cleaning perhaps.
Cleaning of a camera might best be done by canned, particle-free filtered compressed air. Blown into the crack around the lens assembly, this could possibly help with the camera's problems.

If at this point, its condition is unchanged, then you have two choices at this point (since, unless e.g. the contacts in the battery compartment are defective or dirty or bent out of position or broken off), since the camera won't show any signs of life:

- Have the camera repaired. This may cost you enough that you would choose rather to replace it... to get an idea of the cost of repairs to your camera, go to

https://www.usa.canon.com/cusa/consumer?pageKeyCode=requestRepair

and fill out the 'Request Estimate' form and submit it.


- Replace the camera. And, hopefully, recycle the old one:

http://shop.usa.canon.com/webapp/wcs/stores/servlet/subCategory_10051_10051_-1_12075

is the recycling facility that Canon offers for devices made by them, including cameras.

 
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