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when i connect to conputer to download pictures camera screen

 

Customer Question

when i connect to conputer to download pictures camera screen shows MSDC.camera is a X018

 



Already Tried:
changed batteries.used different lead.card works in my stack

Submitted: 293 days and 4 hours ago.
Category: Digital Cameras
Value: £8
Status: CLOSED

Accepted Answer

Picture
Expert:  Russell H. replied 292 days and 14 hours ago.

What you ask about is a fairly frequent issue with Vivitar cameras. Usually it happens when they are newly bought - please confirm that your camera is new rather than of some considerable age in-use.

Did you install the camera software from the disc that came with your camera yet? if not, it is advisable to do so, or the image transfer will not work (except, of course, by removing the memory card and placing it in a card reader or card slot appropriate for it, in or connected to your computer, and reading the images off it that way.)

Expert TypeTechnician
Category: Digital Cameras
Pos. Feedback: 85.7 %
Accepts: 475
Answered: 6/26/2012

Experience: Working with digital cameras & questions for nearly 7 years.

Ask this Expert a Question >
Customer replied 292 days and 12 hours ago.

new camera got at xmas .have downloaded to my computer about 2 months ago without problems. All i get is blue screen showing MSDC in white letters

Picture
Expert:  Russell H. replied 292 days and 10 hours ago.

MSDC stands for something like Mass Storage Device [etc.] It means the camera is in storage device mode, that is it is accessible from the computer as a storage device.

Go to
Start - Computer
(or in older machines
Start - My Computer)
and look for an icon representing your camera. Double-click upon that to 'open' the camera as a storage device with files on it, in an Explorer window. See if you can access it that way, and get at its files that way.
This will confirm - if it works - that the camera has nothing much wrong with it. Let me know what you find out by trying this, please.

Do you still have the disc that came with this Vivitar camera? if so, you might want to try reinstalling the software for it - that may be why you have no downloading going on and no other reaction by the computer to the camera being connected.

Customer replied 292 days and 8 hours ago.

after all that I found another lead tried it and all works well.


Problem was duff USB to camera lead


Thanks for all your help from across "the pond"


Best wishes, Derek M.

Picture
Expert:  Russell H. replied 292 days and 8 hours ago.

I appreciate your appreciation of my efforts... I should have suggested swapping the USB, I confess. Good to work with you on this case, and good luck for the future.

 
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