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Russell H., Technician
Category: Digital Cameras
Positive Feedback: 85.2 %
Satisfied Customers: 3820
Experience: Working with digital cameras & questions for nearly 7 years.
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I have a DSC-F707 Sony. All features work.Camera charges etc.

Customer Question

I have a DSC-F707 Sony. All features work.Camera charges etc. but suddenly the flash will not pop up. I have not tried to pry it up as there is no evidence of damage to it at all. I keep it very carefully in a camera XXX.XXX@XXXXXX.XXX

Submitted: 12 months ago.
Category: Digital Cameras
Expert:  Russell H. replied 12 months ago.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?
Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ? Has it ever been subjected to a humidity higher than 85 % ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 12 months ago.

11 years old-bought new


Camera has not been dropped & there are no dents or evidence of damage


I keep the camera in a padded camera bag & it has not been subjected to heat or cold or high humidity. Kept in a house


It has not been operated in gritty or sandy environment. I am very careful with all electronic devices


Everything else is working on the camera.


 

Expert:  Russell H. replied 12 months ago.

Perhaps the best solution for this sort of problem for this model of camera (and given the camera's age, which is really extraordinary by the way) would be to buy a slave flash and use that.

But of course, set Force Flash (the lightning bolt icon on the screen) first, take a few pictures, and see if the reluctant flash comes up as a result.

Customer: replied 12 months ago.

I did not receive an answer that took into account the info I gave in the beginning - that I had run the gamut of troubleshooting per the manual. The info given re the Force Flash was what I had already done per the manual - numerous times. Therefore this was no help to me.

Expert:  Russell H. replied 12 months ago.

I did wish to point out, that if you wish to keep the camera in use, a slave or accessory flash might be the most efficient solution to the problem - aside from, of course, the crude recourse of prying the flash into the open position, which I don't really recommend at all.

Customer: replied 12 months ago.

In my original question I also mentioned my reluctance to pry the flash open. Therefore, as I received nothing I had not already mentioned, I would like a refund of my $13. Thank you.

Expert:  Russell H. replied 12 months ago.

I have flagged your question for the attention of Customer Service, which will process your request for a refund.
Thank you for trying JustAnswer.com.

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