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Ask Freddy M. Your Own Question
Freddy M., Customer Service
Category: Digital Cameras
Positive Feedback: 100 %
Satisfied Customers: 13687
Experience: Years of experience.
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Can only save to built in memory even though card is in and

Customer Question

Can only save to built in memory even though card is in and empty. dmc-tz3

Submitted: 12 months ago.
Category: Digital Cameras
Expert:  Freddy M. replied 12 months ago.

Hello my name isXXXXX look forward to assisting you today with your question and providing the best answer possible. Go to play mode and then look for copy and select it. Then look for something that looks like IN with an arrow pointing to a memory card and select that. Then press the set/menu button to select it and all the internal pictures will move to the memory card. Once done the camera should also automatically start storing the pictures there rather than in the built in memory.

Please remember to only rate my answer when you are 100% satisfied. IF you feel the need to click either "Helped a little" or "I expected more" (both of these rate my help negatively and not the site or the solution only my help), please stop and reply to me via the REPLY or CONTINUE CONVERSATION button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.

Thank you,

Freddy

Customer: replied 12 months ago.

Hi Freddie
The Copy option is not activated. I have taken a picture in case that made a difference and still copy is passive??

Expert:  Freddy M. replied 12 months ago.

Ok that normally means the camera is not detecting the memory card. Were you able to use a different memory card in this camera before? Remove the memory card and look inside the slot with a flashlight and magnifying glass are any of the pins bent?

Customer: replied 12 months ago.

I have tried another card and that works correctly. However the card that was in there, a 4GB I have used happily for the last year on an off and its been fine?

Expert:  Freddy M. replied 12 months ago.

What type of card are you using now that is not working?

Customer: replied 12 months ago.

card that isnt working is a puremedia HC 4gb

Card that is working is my original one from Jessops UK 2 GB

both are obviously SD cards

Expert:  Freddy M. replied 12 months ago.

Ok I just had to make sure as it can use SDHC and MMC cards as well. Unfortunately this model only supports up to 2GB using the SD format and is why you are having this problem. For a capacity above 2GB on this model you need a SDHC card SD or MMC above 2GB will not work.

Please remember to only rate my answer when you are 100% satisfied. IF you feel the need to click either "Helped a little" or "I expected more" (both of these rate my help negatively and not the site or the solution only my help), please stop and reply to me via the REPLY or CONTINUE CONVERSATION button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.

Thank you,

Freddy

Customer: replied 12 months ago.

Sorry. The 4gb is SDHC that should work. I can only assume that its become broken and failed?

Expert:  Freddy M. replied 12 months ago.

Ok if it is a SDHC card and the other SD card you have is working yes it means something is wrong with the card itself and it may have failed. However please look at the electrical contacts on the card itself. If they are dirty clean them with a cotton swab and a very very small amount of warm water. Then test it again. Make sure the card is dry before inserting it into the camera. Unfortunately if the problem is still there after this the card has indeed failed.

Please remember to only rate my answer when you are 100% satisfied. IF you feel the need to click either "Helped a little" or "I expected more" (both of these rate my help negatively and not the site or the solution only my help), please stop and reply to me via the REPLY or CONTINUE CONVERSATION button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.

Thank you,

Freddy

Freddy M., Customer Service
Category: Digital Cameras
Positive Feedback: 100 %
Satisfied Customers: 13687
Experience: Years of experience.
Freddy M. and 4 other Digital Cameras Specialists are ready to help you
Customer: replied 12 months ago.

Hi Freddie. Done that and it must be broken. On closer inspection it looks like it may have sustained some damage. When I try and score you it says access denied.??
I wanted to say Informative and Helpful. if quite expensive!

Expert:  Freddy M. replied 12 months ago.

Your rating went through thank you very much it is greatly appreciated. I have also sent in that you are getting access denied as a bug.

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