cx100 touch screen has stopped resonding. Picture is good, have reset the camera but still no touch screen response. Is there a way of restarting the camera and getting the touch screen working without sending the camera for service? I use it for work purposes
Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.How old is the camera? in months or years since you bought it.Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ? Has it ever been subjected to a humidity higher than 85 % ?
I use this camera for work skydiving. I had a hard knock about 3 weeks ago, however the camera continued to work perfectly. I disconnected the camera from the helmet I have the camera mounted on, placed it in a soft protection case and in a carry on bag and went to Hawaii. No contact or bumps on the way to Hawaii. Pulled the camer out of the bag, turned on and no touch screen response. Reset the unit, and no response from the touch screen. I was hoping there was a way to reset the camera internal soft ware and reboot the thing to pick up the touch screen. I am aware the ribbon wire connector may be broken, however the screen is working perfectly and I can record on the unit, but cant ( obviously) access any of the footage or down load because the touch screen is not sensing or transferring input to the camera.
I need to ask whether your CX100 is the HDR-CX100 made by Sony -? in order to look up specifics of this camera.It is possible, I think, that the hard knock about 3 weeks ago may have partially damaged the camera in a way that time has developed fully. However until other possibilities have been eliminated, that is only possible rather than certain.How old is the camera? measuring from when it was purchased.When I know the exact maker (and model #) of this camera, I may be able to advise you further as to what might be wrong or specifically how to fix it.
Its a HDR-CX100. I gave the camer a "love tap" out of frustration after trying out the dry out suggestion (which didn't work), and after the "tap", the screen is working. It would seem the ribbon connector has come loose and I expect in time it will again. For the moment the problem seems to be resolved. Thanks for the help anyway.
Well... I have heard many Sony camera customers declare, on forums, that a little knock to their cameras straightened them out. So perhaps this is some common Sony quality thing (though really, Sony's name used to mean high quality enough.) Quality of assembly or parts or design, that is.IF the ribbon connector were loose, a knock wouldn't necessarily straighten it out at all. I know enough to doubt that. Unless it was just one run on the ribbon cable that was a little loose, one that was vital to touch-screen function.IF the camera is still fairly young (under 5 years old, roughly, also depending upon gentleness of usage over its lifetime in point of shocks and temperature extremes), then you might want to take it to a camera shop and have them open and 'clean'/examine it. Or not... it's up to you.
Working with digital cameras & questions for nearly 7 years.