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Russell H., Technician
Category: Digital Cameras
Positive Feedback: 85.2 %
Satisfied Customers: 3823
Experience: Working with digital cameras & questions for nearly 7 years.
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I pushed too many buttons on my Canon Power Shot A590 and I

Customer Question

I pushed too many buttons on my Canon Power Shot A590 and I think I ended up protecting everything, but I can't get the menu to go back to protect.

Submitted: 1 year ago.
Category: Digital Cameras
Expert:  Russell H. replied 1 year ago.

Try removing the memory card from the camera (if your computer has a compatible card reader slot of the right size) and read the images directly from the card. (If this sounds puzzling, ask for more detailed instructions, and mention what maker and model your computer is please.)

Where does the 'no image' message appear? on the camera screen, or on the computer screen somewhere?

When the camera is not connected to the computer, what can you do with it / is it still normally operational? can you change modes, for instance?

Customer: replied 1 year ago.

I tried my memory card on my laptop and desktop with the same result.

No image appears on the camera screen. I can go to the menu, but it lists:
protect
rotate
erase all
transfer order
resume-------last seen

Transition (is at the bottom.

when I scroll down, it doesn't change


If I hit the down button

Expert:  Russell H. replied 1 year ago.

You must be in Replay mode if you are getting that on the camera's screen.

If you could get any pictures from the memory card to display, you could remove protection on them simply enough, by selecting Protect (as an option), then
selecting an image and pressing FUNC.SET, then when the protected image displayed like this (with the key icon):


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then pressing FUNC.SET again would remove protection on that image.

However, if you find there really are no images on the memory card, then possibly you selected Erase All at once point, and erased everything from your memory card.

Let me know what you observe, and what your thoughts are on this.

Customer: replied 1 year ago.

On the menu page, I can't access protect.
If I scroll down, it only goes to the 5th down which says resume----Last seen- and I can't get it to go to protect or anything else.

Expert:  Russell H. replied 1 year ago.

Switch modes, or go to Resume.

Tell me what happens then.

Customer: replied 1 year ago.

When I press resume, it won't change., I can only toggle from resume and tranision, nothing else.

Customer: replied 1 year ago.

Nothing changes. I give up. I have to leave town tomorrow.

Thanks for trying.

Expert:  Russell H. replied 1 year ago.

Take the memory card out, and check whether the memory card is write-locked (see if the switch on its side is in the LOCKED position.) If so, unlock it and try it in the camera again.

Try a different memory card in the camera, to see whether it works properly.

Customer: replied 1 year ago.

I moved the lock and reinstalled it in the camera, the camera said it was locked, so I moved it back and still nothing.

Expert:  Russell H. replied 1 year ago.

You can return to this case later after you get back from out of town. There is no hurry and it will remain open for awhile.

Customer: replied 1 year ago.

Thank you for your help. I did take two pictures of my cat and they are fine. Now I have 2 pictures. I was able to get protect
I am suspecting the rest were erased. If so, I am heart sick as I took many very special pictures that are lost forever.

When I display details, the upper right says 2/2
Under that is XXX-XXXX

Do you know what they mean? My sd card is 2 G and I filled it up taking videos.

Customer: replied 1 year ago.

Do you need more information about my camera?

Expert:  Russell H. replied 1 year ago.

2/2 probably means "second picture of two pictures total".

As for XXX-XXXX I really can't be sure what that means. But it might be a 'file number' for the particular picture, a sort of serial #.

Has the camera gone back to regular menus etc. ?

Customer: replied 1 year ago.

Yes for rhe 2 pictures.

Expert:  Russell H. replied 1 year ago.

Is the camera now back to regular menus? if so, I hope my advice provided some help.

Customer: replied 1 year ago.

Yes, thank you for sticking with me.

Expert:  Russell H. replied 1 year ago.

Good. If you wish to resume this case later - if there's any more case left to resume - you may do so at a later date.

Expert:  Russell H. replied 12 months ago.

Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.

Customer: replied 12 months ago.

I am out of town and all my notes where all my information abot these queton is. All this can hold unyil I rurn

Expert:  Russell H. replied 12 months ago.

This case will remain open until you return to it, I am fairly sure.

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