How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask dermdoc19 Your Own Question
dermdoc19
dermdoc19, Dermatologist
Category: Dermatology
Satisfied Customers: 4069
Experience:  30 years practice in general and cosmetic dermatology
50983945
Type Your Dermatology Question Here...
dermdoc19 is online now
A new question is answered every 9 seconds

I have suddenly acquired a major acne problem along the

Customer Question

I have suddenly acquired a major acne problem along the jawline under and near the mouth. No amount of cleaning with astringent, nor the acnefree advanced deep cleansing duo seems to help clear this up. I'm nearly suicidal about this, as I am a transgender woman who transitioned about a year ago and I'm trying to improve my appearance, not degrade it. Please help.
Submitted: 1 year ago.
Category: Dermatology
Expert:  Dr. Pravin replied 1 year ago.

Hello

Welcome and Thank you for your query posted.

My name is***** and being a Skin, Hair and Nail specialist I would be able to provide you with an appropriate solution to your concern.

Please note that my Goal is to provide you with an Excellent Service .

Before I answer your question I would like to get some more information:

Could you send me a photo of the condition at your convenience?

You can upload the photo on www.photobucket.com and send me the link

Other method of uploading photo or a file is:

1.Click the paperclip icon

2.Click the Browse icon

3.Click the Browse button

4.Select your file and click Open

5.Click OK

6.Click Insert

7.Click Save Changes on this page

Please note that the answer provided is for information purpose only and does not substitute a Doctor - Patient Consultation in Clinic

Customer: replied 1 year ago.
I have uploaded 2 photos here. http://s1027.photobucket.com/user/rachelallison999/media/Mobile%20Uploads/20151128_100627_zpsboo1brkc.jpg.html
http://s1027.photobucket.com/user/rachelallison999/media/Mobile%20Uploads/20151128_100614_zps4bcr1ntm.jpg.htmlThese are the best i could do with the lighting available. Using makeup seems to exacerbate the problem, but I have to, to hide my hideous face.
Customer: replied 1 year ago.
Since you have not replied with an answer, I'm canceling my request. Please refund my money and forget about the answer. Thank you
Expert:  Dr. Pravin replied 1 year ago.

Thank you for the photos sent.

I would like some more information. There was a delay due to network issues. I sincerely ***** ***** the same.

Are you getting any hormonal issues presently ?

Have you used any antibiotic till date ?

I would like to solve your problem at the root level so your face improves over time in tone texture and is acne free.

Hence , I would like some more information to help you to the best of my ability so you get the correct direction to your management.

Customer: replied 1 year ago.
Actually, I still want to cancel my request, and get a refund. I'm not happy with this service, and I can't afford to throw away my money. The company I work for, is about to cost me yet another pay that is less than i pay out again, so please honor my request.
Expert:  Dr. Pravin replied 1 year ago.

Sorry for the inconvenience.

You dont need to accept my query cause that is when the payout happens.

Would you still like me to advice you for free ?

You don't need to rate me .

Customer: replied 1 year ago.
At this point, I'm too afraid of being ripped off.
Expert:  Dr. Pravin replied 1 year ago.

Do not worry . There is no rip off . It would be only the initial payment which you have already done.

Customer: replied 1 year ago.
Refund please
Expert:  Dr. Pravin replied 1 year ago.

Ok sure. Do send them the email at customer care . They will process it.