How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dr. George McKee Your Own Question

Dr. George McKee
Dr. George McKee, Dentist
Category: Dental
Satisfied Customers: 1396
Experience:  Licensed dentist with 30 years clinical experience in general practice and cosmetic reconstruction.
7707004
Type Your Dental Question Here...
Dr. George McKee is online now
A new question is answered every 9 seconds

My crown broke in half and my dentist says he only guarantees

Resolved Question:

My crown broke in half and my dentist say's he only guarantees crowns for 1 year. I had the crown put on in Feb. 2006?
Submitted: 5 years ago.
Category: Dental
Expert:  Dr. George McKee replied 5 years ago.

Dear ,

 

Thank you for your question and welcome to Just Answer.

 

The first thing you and your dentist must discover is why your crown broke in the first place. Regardless of the arbitrary time of the guarantee, crowns should last many many more years than this. Unless you have an unusually strong bite and/or a grinding habit, most likely the problem is in the design of the crown. Your dentist should at least pro-rate the life you got out of the crown over, say, 20 years and make you a new one at the discounted fee. But it is very important to find out why so the same problem is not repeated. If you and your dentist can not come to a mutually agreeable decision, you are free to contact your dental society and ask for a peer review hearing. This is a committee that meets to sort out complaints patients have with their dentists. The panel of dentists is very fair and usually rule in favor of the patients. As a requirement of his membership in the dental association, your dentist must abide by the decision of the committee. You can get the contact details of your dental society by following this link:

 

 

http://www.ada.org/ada/organizations/local.asp

 

 

I hope this answers your question. If you would like to discuss this further or have any additional questions, please reply to my answer and I will get right back to you.

Sincerely, XXXXX XXXXX DDS

Dr. George McKee, Dentist
Category: Dental
Satisfied Customers: 1396
Experience: Licensed dentist with 30 years clinical experience in general practice and cosmetic reconstruction.
Dr. George McKee and other Dental Specialists are ready to help you
Customer: replied 5 years ago.

For some reason this doctor does not even want to see me today. He had his assistant call me twice to let me know he would not cover any fees. At first he said he would only guarantee the crown for 1 year. The next phone call from his assistant said that if I was an existing patient he would cover the crown, but since I have not been back to him in 1 year and 10 months he will not cover any portion of the crown.

He has not looked at me since I lost my porcelain crown. I insisted that he at least look at me and explain his reasoning for not covering a broken crown that has only lasted since Feb. 06. When I meet with him today if he will not give my any discount or any pro-rated amount which you suggested should he at least provide me with a temporary crown? I will then contact another dentist to put on another crown. I have been quoted $1350 for a new crown. I can not afford a new crown every 2 years. This does not seem fair. Thank you for your help. You were able to answer a few of my questions and I will use this information when I meet with my dentist today. Stacy

Expert:  Dr. George McKee replied 5 years ago.

Dear Stacy,

 

The "rule" that he would cover the crown if you had been a regular patient is meaningless and would not hold up in a court of law, if it ever gets to that stage. The fact is his dental work and his dental laboratory doesn't "know" if you are a regular patient or not. Ask him if this means that if you had been a regular patient of his he would have made a better crown for you. His work speaks for itself and your being a regular patient or not has nothing to so with the fact that the crown lasted just over 2 years. Hopefully he will put a temporary crown on the tooth and then before you go have another dentist make you a new one, go through the peer review process as the committee may force your existing dentist to pay for the new one. I have a feeling your dentist is not completely grounded in his adamant policy of not guaranteeing your crown since he delegated the uncomfortable task of informing you about it through his assistant - twice. Once you are face to face with him, he may back down if you bring up the points I have mentioned to you. I hope this helps.

 

Sincerely, XXXXX XXXXX DDS

Dr. George McKee, Dentist
Category: Dental
Satisfied Customers: 1396
Experience: Licensed dentist with 30 years clinical experience in general practice and cosmetic reconstruction.
Dr. George McKee and other Dental Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I can go as far as to say it could have resulted in saving my sons life and our entire family now knows what bipolar is and how to assist and understand my most wonderful son, brother and friend to all who loves him dearly. Thank you very much Corrie Moll Pretoria, South Africa
< Last | Next >
  • I can go as far as to say it could have resulted in saving my sons life and our entire family now knows what bipolar is and how to assist and understand my most wonderful son, brother and friend to all who loves him dearly. Thank you very much Corrie Moll Pretoria, South Africa
  • I thank-you so much! It really helped to have this information and confirmation. We will watch her carefully and get her in for the examination and US right away if things do not improve. God bless you as well! Claudia Albuquerque, NM
  • Outstanding response time less than 6 minutes. Answered the question professionally and with a great deal of compassion. Kevin Beaverton, OR
  • Suggested diagnosis was what I hoped and will take this info to my doctor's appointment next week.
    I feel better already! Thank you.
    Elanor Tracy, CA
  • Thank you to the Physician who answered my question today. The answer was far more informative than what I got from the Physicians I saw in person for my problem. Julie Lockesburg, AR
  • You have been more help than you know. I seriously don't know what my sisters situation would be today if you had not gone above and beyond just answering my questions. John and Stefanie Tucson, AZ
  • I have been dealing with an extremely serious health crisis for over three years, and one your physicians asked me more questions, gave me more answers and encouragement than a dozen different doctors who have been treating me!! Janet V Phoenix, AZ
 
 
 

Meet The Experts:

 
 
 
  • Mark Bornfeld, DDS

    Dentist

    Satisfied Customers:

    5437
    Clinical instructor, NYU College of Dentistry; 37 years private practice experience in general dentistry, member Academy of General Dentistry, ADA
< Last | Next >
  • http://ww2.justanswer.com/uploads/GE/gemini132/2012-6-7_14143_MarkPic.64x64.jpg Mark Bornfeld, DDS's Avatar

    Mark Bornfeld, DDS

    Dentist

    Satisfied Customers:

    5437
    Clinical instructor, NYU College of Dentistry; 37 years private practice experience in general dentistry, member Academy of General Dentistry, ADA
  • http://ww2.justanswer.com/uploads/drbehere/2010-04-11_192833_IMG_055575.jpg Dr. Behere's Avatar

    Dr. Behere

    Dentist

    Satisfied Customers:

    1850
    Masters degree, years of experience with all kinds of dental problems.
  • http://ww2.justanswer.com/uploads/knecht522/2008-12-17_154020_alex22.jpg Dr. Alex's Avatar

    Dr. Alex

    Dentist

    Satisfied Customers:

    1607
    I am a General Dentist and founder of the American School of Dental Assisting
  • http://ww2.justanswer.com/uploads/doclagoa/2008-10-01_163313_geosmall.jpg Dr. George McKee's Avatar

    Dr. George McKee

    Dentist

    Satisfied Customers:

    1392
    Licensed dentist with 30 years clinical experience in general practice and cosmetic reconstruction.
  • http://ww2.justanswer.com/uploads/slodentistry/2009-05-25_004702_h.jpg Dr. Girish's Avatar

    Dr. Girish

    Dentist

    Satisfied Customers:

    788
    19 years of clinical experience in all phases of Dentistry.
  • http://ww2.justanswer.com/uploads/jwcdds/2009-05-09_190942_portrait.gif Julian Chen's Avatar

    Julian Chen

    Dentist

    Satisfied Customers:

    558
    Practicing General Dentist since 2002
  • http://ww2.justanswer.com/uploads/drwilldds/2009-10-29_201512_justanswer.jpg Dr. Winterholler's Avatar

    Dr. Winterholler

    Dentist

    Satisfied Customers:

    266
    4 years Private Practice, Heavy emphasis on Cosmetic Dentistry and Implants, Top 10% of Dental Class