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When you sign up for a service they are to provide you the exact service they are charging you for. If they are charging you for balls you cannot play, then you have a claim of breach of contract against them. I do not understand how a manager could seek $200 from a customer when it was the customer who did not receive the service they were being charged for.
You need to inform the manager in writing that their service is a breach of their contract with you and if they continue making demands for money you do not owe you will report them to the Attorney General for unfair and deceptive business practices and also to the Better Business Bureau. If he continues to demand money, you would need to file your complaint
and also consider suing them for breach of contract.
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