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Thank you for the advice thusfar. Here is the email i got from the merchant service co.
Chargeback Reason: Fraud - Processing ErrorDear Merchant,Your account has been debited the chargeback amount for the chargeback reason above. Your customer has received a temporary credit to their account from their bank; please do NOT issue a credit to their account.Instructions for Responding:If you wish to initiate a rebuttal to this chargeback, send a rebuttal package to the business address, fax number, or email below by 02-09-2013. Do NOT include photocopies of Identification, Credit Card, or CVV2.Your rebuttal package must include the following:1. A written and signed rebuttal letter.2. A copy of this Chargeback Debit Advice Letter3. Copy of documentation pertaining to the transaction in dispute.
So they did not provide a form to fill out but sounds to me they say a hand written letter is what they require. so what should i include in this letter, a few starting lines is what i need.
Also if able to use my cell is XXX-XXX-XXXX
I am very pleased with the suggestions and the direction you've pointed me in. (careful not to label as advice) After reviewing the (great attention to detail) answers you provided me I have a better understanding about the situation. If i'm able to i'll let you know how it all turns out.
Once again Thank you
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