Hi! I will be the professional that will be helping you today. I look forward to providing you with information to help solve your problem.
I certainly understand your concern. This problem is common since often times the name on the credit card statement does not always reflect the name of the website. Prior to canceling it, a consumer should contact their credit card company and try to find out more details about the transaction. Often times, they will be able to see what the website was and what was purchased, to clarify. Canceling the card because it was misplaced is a different story and a safety precaution. None the less, if you want to go back to the site and re-open an account, you should advise them of what previous happened if it becomes and issue with them AND advise your credit card company of the mistake and that you will pay for the item received. They will adjust the statement accordingly. It is not fraud if it was a mistake, you acted in good faith and you corrected the problem.
They wouldn't allow me to explain they were mad, because I didn't acknowledge the account at first, is there any thing I should do on my end?
Reverse what charges, the one they refunded or the previous charge . My debit card is with Visa, so who would I call to have those charges paid for, it was back in November I think for those previous charges?
Just to be clear: How would I go by, (cause they don't want to talk to me) paying the transcation if it was made some time ago and they want accept my charges on their site. Who would I need to contact to make those charges and how would I give them back the money they just refunded me for the recent services?
As I stated above, if they do not want to talk with you or deal with your regarding your business, they have a right to do so. This should have been resolved in November, once it became an issue. If you received the product and never paid for it as a result of disputing the charge and never went back to see if it was deducted from your account and what the sellers name is, you can see why the seller would not want to deal with you again. You cant force them to do so and can certainly try and explain to them, in writing, what happened. If they do not want to listen and do proceed with a lawsuit against you ( either civil or criminal) you would have to defend it and at that point, make the court aware of the facts surrounding the issue.
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