that is so annoying. you need to go to his supervisor. the county should be able to provide that contact information. as well, they can supply you the name of the Probation Director under the Departmen of Public Safety so you can contact him/her and let them know about the agent.
try to put everything in writing in some type of log diary to show that you have made all efforts to contact your agent. additionally, be sure to have time records from your employer showing that you were indeed on the job and that is why you had to call.
and, of course, as a last resort you will need to go directly into the office and have direct contact.
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