How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ely Your Own Question

Ely
Ely, Counselor at Law
Category: Criminal Law
Satisfied Customers: 2326
Experience:  Private practice with focus on family, criminal, PI, consumer protection, and business consultation.
7286322
Type Your Criminal Law Question Here...
Ely is online now
A new question is answered every 9 seconds

Imagine you were an officer confronted with one of the ...

Customer Question

Imagine you were an officer confronted with one of the following hostage situations:
In the process of an armed robbery at a convenient store the clerk activates a silent
alarm you and other officers arrive at the scene while the perpetrator is still inside. The
perpetrator panics when he sees the police and immediately grabs a hostage. He is
demanding you leave so he can escape. When responding to a domestic dispute call, you arrive on the scene of two young men
arguing vehemently. The arguing appears as though it is about to turn physical, adding to
the tension of the situation the two girlfriends of the men arguing are beginning to yell at
each other.
• Respond in 300 words; explain how you would use the twelve stages of conflict
resolution, and what effective strategies you would use to bring about a positive
resolution. Before you address each situation briefly describe the situation, you want to
have a clear idea of the steps you might need to take, as well as the alte
Submitted: 6 years ago.
Category: Criminal Law
Expert:  4ren6 replied 6 years ago.

I am familiar with 7 stages. Never have heard of a 12 stage process. And is this two papers on two situations at 300 words or one paper with two situations with 300 words.

I know the stages as latent conflict, conflict emergence, conflict escalation, stalemate, Negotiation, Dispute Settlement and post conflict.

If you can verify the above and let me know if this is in line with what your needing. If you have the named 12 stages (that I am not familiar with) and wish to supply them then I will attempt to assist. What is your deadline on this as well. It seems this has sat for some time. Willing to assist. Please advise of your wishes.

Customer: replied 6 years ago.
it is two situations 300 words each, here are the 12 stages 1. Establish a relationship with the disputing parties
2. Select a strategy to guide mediation
3. Collect and analyze background information
4. Design a detailed plan for mediation
5. Build trust and cooperation
6. Begin mediation
7. Define issues and set an agenda
8. Uncover hidden interests of the disputing parties
9. Generate options for settlement
10. Assess options for settlement
11. Final bargaining
12. Achieve a formal settlement
The Twelve Stages of Conflict Resolution
Foremost among the twelve stages is establishing a relationship. This stage is critical
because it is the foundation upon which trust is built. Trust engenders credibility and optimism in
finding a common understanding. Collecting and analyzing background information is
imperative in determining the mind-set of the opposing parties. Gender, age, race, education and
other socioeconomic factors are essential in profiling or sketching the major participants. Once
this profile is established, then it becomes possible to determine how to deal with the presence of
strong emotions, inappropriate stereotyping, misperceptions, and clarifying communication.
Once trust and cooperation are present, the initial fear associated with a combative or defensive
mind-set is reduced or eliminated. An opportunity is created to define the issues and set an
agenda. This stage is extremely important since it brings the opposing parties together by having
them come to a mutual decision–the first step toward resolving the conflict between them.
Building upon this initial success the mediator calls for the parties to generate options for
settlement. At this point the parties may choose to return to their original positions and offer
modest options or minor concessions. However, a skilled mediator will remind them of the need
for multiple options and that an earnest effort will benefit both sides in an equitable resolution.
The final bargaining stage calls for both parties to reach a settlement either through small
222 Chapter 12
accommodations, major concessions, or formalizing a process by which a substantive agreement
may be achieved.
Mediators may be called into action by either of the disputing parties, by referral from
concerned parties other than the disputants, or by governmental mandate. According to recent
studies the rejection of mediators and the mediation process have been as high as fifty percent.
Why this enormous refusal? Perhaps the mediation process is not well known or not fully
understood. Or possibly disputants have an over-reliance upon litigation as a means of resolving
difficult issues. In any event, the likelihood of rejecting mediation remains extremely high.
The criminal justice system, taking its lead from industry and government, has taken
advantage of the benefits provided by the mediation approach. Court officials have implemented
mediators in the process of resolving family disputes such as divorce proceedings and child
custody battles. Corrections officials have utilized mediators to bring an end to lawsuits initiated
by inmates rather than endure the negative public relations fallout and costs associated with a
protracted court battle. However, from both a law enforcement and corrections perspective, most
mediators are summoned as the result of an imminent threat to life or property such as hostage or
barricade situations. These (mediators) crisis negotiators are required to make contact with
individuals, determine their demands, resolve tense and hostile standoffs, and preserve life.
Individuals involved in these situations fall into four groups: individuals taken by surprise during
the commission of a crime, professionals, mentally unstable persons, and terrorists/religious
zealots.
Most hostage situations arise from a rapid response by law enforcement officers to either
a robbery in progress call or an alarm call. In either event the result is the same, innocent clerk
and/or bystanders held captive by the shocked and frequently unsophisticated perpetrator. The
suspect is agitated and unpredictable and the hostage(s) is usually in the same mental state, which
places everyone involved at great risk. Not a typical conflict situation faced by most mediators,
but one that is all too common for criminal justice practitioners.
Professionals become involved in these situations also by accident or as a means to
broker a deal for a more lenient sentence by the court. However, these individuals are calmer and
more predictable but more astute in their dealings with law enforcement officers than the
previous group.
Mentally unstable individuals frequently take hostages or barricade themselves in an
attempt to commit suicide but use officers to complete the act. Referred to by law enforcement
professionals as “suicide by cop,” this method allows the individual to accomplish the goal
without personally pulling the trigger. While not as agitated as the robber taken by surprise, the
mentally unstable perpetrator is still unpredictable and presents a threat to hostages.
The greatest threat to hostage safety is posed by the fourth group, the terrorist/religious
zealot. A member of this group is committed to a political cause or a religious ideal. As a result
of this commitment, this person is not only not afraid to die, but expects to die and earn salvation
as a reward for having made a glorious political or religious statement. Most dramatically
illustrated on September 11, 2001, by the attack on the World Trade Center in New York City,
this type of individual is almost impossible to stop. Fortunately this type of individual is rarely
encountered.
Conflict Resolution and Other Special Forms of Communication 223
Since most mediators are not faced with the type of situations discussed above, law
enforcement and correction officials need to designate certain members of their organizations to
handle these events. Training is the essential element in establishing a sound foundation for crisis
negotiation by criminal justice practitioners. Untrained or poorly prepared personnel, no matter
how well intentioned, may irreparably damage the negotiation process.
Expert:  4ren6 replied 6 years ago.

After further research on my part this appears to be On line University test. I will have to opt out due to personal conflicts of interest.

I have given an answer to the other posted question.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Your Expert advise has provided insight on a difficult situation. Thank you so much for the prompt response. I will definitely recommend your website to my friends. Norma Pensacola, FL
< Last | Next >
  • Your Expert advise has provided insight on a difficult situation. Thank you so much for the prompt response. I will definitely recommend your website to my friends. Norma Pensacola, FL
  • Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises! Gary B. Edmond, OK
  • My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer. Eric Redwood City, CA
  • I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight. Michael Wichita, KS
  • PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent. Three H. Houston, TX
  • Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!! Elaine Atlanta, GA
  • It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem. Tony Apopka, FL
 
 
 

Meet The Experts:

 
 
 
  • Fran L.

    JustAnswer Criminal Law Mentor

    Satisfied Customers:

    8061
    18 yrs of NYC public defense. Extensive arraignment, hearing, trial experience.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RE/retiredlawyer/2012-6-6_19326_franL.64x64.jpg Fran L.'s Avatar

    Fran L.

    JustAnswer Criminal Law Mentor

    Satisfied Customers:

    8061
    18 yrs of NYC public defense. Extensive arraignment, hearing, trial experience.
  • http://ww2.justanswer.com/uploads/RA/ratioscripta/2012-6-13_2955_foto3.64x64.jpg Ely's Avatar

    Ely

    Counselor at Law

    Satisfied Customers:

    2079
    Private practice with focus on family, criminal, PI, consumer protection, and business consultation.
  • http://ww2.justanswer.com/uploads/NA/nathanmoorelaw/2011-5-31_21375_headshotbig.64x64.jpg Nate's Avatar

    Nate

    Lawyer

    Satisfied Customers:

    1625
    Over 10 years of criminal defense practice.
  • http://ww2.justanswer.com/uploads/LA/LawTalk/2012-6-6_17379_LawTalk.64x64.JPG LawTalk's Avatar

    LawTalk

    Lawyer

    Satisfied Customers:

    1434
    30 years legal experience
  • http://ww2.justanswer.com/uploads/PH/philip.simmons/2012-6-7_161915_BIGPhilipSimmons.64x64.jpg P. Simmons's Avatar

    P. Simmons

    Lawyer

    Satisfied Customers:

    1418
    16 yrs. of experience including criminal law.
  • http://ww2.justanswer.com/uploads/marshadjd/2009-6-1_194320_marshajd.jpg Marsha411JD's Avatar

    Marsha411JD

    Lawyer

    Satisfied Customers:

    1380
    Licensed attorney with 27 yrs. exp. in criminal law
  • http://ww2.justanswer.com/uploads/RO/RobertJDFL/2012-6-6_175352_7538220120606.64x64.jpg RobertJDFL's Avatar

    RobertJDFL

    Lawyer

    Satisfied Customers:

    1300
    Experienced in multiple areas of the law.