Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
Hi! I'm Heather. I've been a practicing attorney for the last 15 years, and I'd be happy to assist you for informational and educational purposes.
When you say "emergency services" which is what the insurance company is denying, what exactly was provided as the emergency services?
Thank you for that clarification. Normally the insurance company should pay for those emergency services. Most insurance contracts/policies you have will be a bit different from company to company. You see, the insurance policy you have is like a contract you have with the insurance company, and the different insurance companies write their policies a little differently. Most likely though, because normally hail and wind damage is covered, the emergency services related thereto would be covered as well. Therefore, they probably should not be denying the claim. You will need to ask them why they are not covering the emergency charges. If they cannot show you a provision in your insurance policy that shows why they are not covering the charge, then they are under an obligation to pay you. If they do not pay you, you would have to sue them. The statute of limitations in Illinois for suing your insurance company for breach of contract is 10 years. However, most insurance companies will insert a provision in your policy that drastically shortens that time period. You will need to comb through your policy to ensure that you have found that provision, if it is in there, because, most likely, it is in there somewhere. Does this make sense?