Consumer Protection Law
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If these tickets were fully refundable tickets then they have to refund them pursuant to the terms of the contract. If the tickets were non-refundable tickets they do not have to refund you and can charge you a change fee sometimes $200+ to book another flight with credit from that ticket. If you can prove you had a medical condition that prevented you from making any trip, that is pretty much the only way to dispute the tickets and get a refund and they can require you to provide proof of the medical condition.
If you open a dispute to your credit card company, you only need to call the credit card company to dispute the charges, but they are very reluctant and generally will NOT refund airline tickets because they do so much business with airlines and they know that the rules on ticket credits and refunds would not allow them to succeed in doing a charge back. So the only real way to get a refund is proving a medical documentation as to why you could not fly to the airline and seek a refund on that basis.
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