Before I ask questions about your situation, I need to make sure that you understand how the website and rating system works.
Many times in consumer law situations the law is not in favor of the buyer. When that happens we have to give the person asking the question bad news. It's true, but sometimes it's not in their favor.
On this website the customer rates us experts at the end of the question and answer and every now and then a customer is unhappy about the law and gives a negative rating. Unfortunately, that negative rating is taken by the website to be a reflection on me, indicating that I wasn't polite, wasn't prompt, or provided a wrong answer.
I'm more than happy to discuss this with you, but I just wanted to make sure that you understood how the system works and that you will rate me on my professionalism and not on whether the law is in your favor or not, since I have no control over that.
With that understanding, do you want me to discuss this in more detail with you?
Is there a specific question with which I could assist?