Consumer Protection Law
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No basis for the points. He got the equivalent - the travel. To give him the points too would be a windal, and unjust additional compensation. No basis to his point. He is merely being greedy without cause.
You are exactly right. You did not cause the issue and he received what he expected, r/t travel The rest was not caused by you and is not a breach by you. Practically, you could offer him a small credit, but no requirement to do so.
Best of luck. enjoy the weekend. Kindly rate me positively.
thank you in advance.