Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
Unfortunately, when you order online from another country, you not only pay the tax on the purchase that country requires, but you must still satisfy your own government's requirements. That means paying a duty to import your purchase as well as VAT to your government. You can see what is required of you here.
Did you pay for this item using your credit card? If it is not what you ordered, you can complain to your card carrier and get yourself a chargeback.
Your agreement with this company has nothing to do with your agreement with your card carrier. People use charge cards to begin with to get buyer protection.
You have said you didn't get what you bargained for but a Chinese knockoff. You can ask for a chargeback on those grounds and dispute the fee you were charged. Your card carrier will investigate and could find in your favor. If they can't reach the company either, that's helpful to you.
Just checking in to see if you need more help or any clarification of my answer. If so, please reply here on this question thread.