Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
Thank you for your question. I look forward to working with you to provide you the information you are seeking for educational purposes only.
Unfortunately, when they upgrade if you lose information that is not their liability if you read their terms of service. However, as far as reinstating your account, you have to provide them reasonable information to verify your identity and if you are having trouble doing so online, you need to call them directly at their main office. Other than those two things, if they will not reinstate your old account, you may be forced to open a new account with new email. But you need to call them and discuss it with them and not just do the online reinstatement.