Consumer Protection Law
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What you want to do is raise the stakes on them. First, get an estimate from another service company of the cost to properly repair your car. Then, send the business that over torqued your lug nuts a certified, return receipt requested letter detailing the history, and demand they pay you what it will cost you to have another company make the repair since you no longer have confidence in them. Inform them that if they do not comply with your within a short specified period of time, you will have no choice but to file a suit for your damages. BUT, be sure to specifically mention that you will be filing this claim not only as a breach of contract case, but also as a gross negligence cause of action, which will entitle you not only to your damages, but also an additional amount equal to multiple times your actual damages as punitive damages. That should provide plenty of incentive to comply with your demands; but, if it does not, file your suit. Even if you have to file the suit, that's likely all you will need do. In my experience, they will settle this without a hearing rather than risk punitive damages and the judgment being on the record.
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