Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
Welcome and thank you for your question. Unfortunately I have heard this story before and unless you get an attorney involved and/or the consumer protection agencies that deal with these matters you will go around in circles with the company.
I do not know if you have filed any complaints, yet. Let me set links that can and should file online today. Give me a few moments. Also if you can tell me where in California you located I can provide a link for consumer protection attorneys that provide FREE consultations in your area?
I always suggest that my clients start with a BBB complaint to let other consumers have the heads up on the practices of the company http://www.bbb.org/
The FCC (Federal Communications Commission) will investigate complaints at https://consumercomplaints.fcc.gov/hc/en-us
FTC (Federal Trade Commission) is tasked with consumer protection at the Federal level and has a consistent history of following through on complaints at https://www.ftccomplaintassistant.gov/#&panel1-1
California has a very pro-active attorney general. The State Attorney General is tasked with consumer protection for all consumer in the State. The Attorneys General can and will file lawsuits against companies that defraud consumers. Please file a complaint at http://oag.ca.gov/contact/consumer-complaint-against-business-or-company
Further a private consumer protection attorney can deal directly with the company on your behalf. While they ignore their customer’s complaints they take a slightly different stance when dealing with an attorney. The State Bar Association can refer a reputable attorney in your area athttp://www.calbar.ca.gov/Public/LawyerReferralServicesLRS.aspx
I do not know if you are aware of this link http://www.xfinity.com/Corporate/Customers/TomKCustCare.html?SCRedirect=true
Please do not hesitate to ask me any additional questions that you may have with regard to this matter. It would be my pleasure to continue to assist you.
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Tom: Please ignore the additional request for premium services.
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