Consumer Protection Law
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I'm Lucy, and I'd be happy to answer your questions today.
This is unfortunately a common scam. No one legitimate will ever charge you an upfront fee to collect money you have won. This is called "Advance Fee Fraud." It costs almost nothing to deliver a prize, because they only need to mail a check, but even if they were to hire a courier, that's paid by the company. All overhead and expenses are calculated before a company announces the amount of the cash award they going to give. Taxes are withheld, not paid upfront - that's why it's called withholding. No one could ever afford to win the lottery if they had to pay the taxes directly before getting the cash.
Do not send them any money. Just hang up.
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