Consumer Protection Law
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Most importantly I DON'T WANT A SALVAGE TITLE! I don't so much have a quarrel with the amount they are offering as with the fact that they want to issue a Salvage Title for a "totalled" vehicle when the only damage was cosmetic--nothing safety involved or causing water leaks etc. They are adamant about saying it's a total loss because they don't want to pay to repair it. I just want my regular title so I can insure and drive it.
Yes, I have mentioned all of those possibilities to them. I have not gone above the level of the two people I've been in contact with yet, but the "Claims Generalist Associate" has been totally unresponsive and neither she nor the claims adjuster has emailed me the repair estimate promised yesterday. Just found out the guy that backed into me never reported the claim (State Farm found out about it from Progressive) and now he's giving them a different story.