Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
Hi Joan, welcome. I am a licensed attorney and happy to assist.
I'm sorry to hear all the trouble you've been having with the boiler. It sounds like quite an ordeal.
Under the circumstances, you would have recourse against Challenger Supply as Itak's successor in interest if you can show that your claim (the one that was delayed in the record books) was actually first made within the warranty period. In that instance, Challenger would have to compensate you for the amount the part would have cost if you replaced it, because they erroneously told you you would have to go elsewhere. Unfortunately, you could not hold Challenger responsible for the cost of the new boiler. I wish I could tell you otherwise, but having accurate information allows you to make informed decisions going forward.
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