Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
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One, they cannot come and take anything from your property. Let them know if they show up and try to do so, you will call the police and have them arrested. Two, their offer to settle this is ridiculous. They are liable for all your damages resulting from the installer's negligence, including your time for cleaning up the mess. You want to inform them you are willing to pay the cost of the water heater less those costs and not a penny more. Inform them if they don't accept your offer and pursue you by suit or by filing a negative credit report, you will be contesting the suit and filing a counter suit for gross negligence and defamation, seeking not only the reduction to the damages caused, but also punitive damages. In my experience, this should lead to a favorable resolution for you.
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