Good afternoon. My name is ***** ***** I look forward to helping you.
Since he won't respond to you at all, you want to raise the stakes on him. First, get an estimate from another contractor for the cost to replace your shutters. Then, send the existing contractor a certified, return receipt requested letter detailing the history, including his failure to perform as promised, terminate the relationship and demand he pay you what it will cost you to have your shutters replaced by the other contractor since you no longer have confidence in him and he has your broken shutters. Inform him that if he does not comply with your demand within a short specified period of time, you will have no choice but to file a suit for your damages. BUT, be sure to specifically mention that you will be filing this claim not only as a breach of contract case, but also as gross negligence, deceptive trade practice, and fraud causes of action, which will entitle you not only to your damages, but also an additional amount equal to multiple times your actual damages as punitive damages. That should provide plenty of incentive to comply with your demands; but, if it does not, file your suit. Even if you have to file the suit, that's likely all you will need do. In my experience, he will settle this without a hearing rather than risk punitive damages and the judgments being on the record.
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