http://legendarymembers.com/ - there's a toll free number on the right side; you can also contact the specific resort you were at and ask for their office (they usually have one on sight).
Also, if a credit card was used, they will have the contact information.
If you run into any problems, the below is the complaint process from that government:
Profeco, Mexico's consumer protection agency, wants to help people who do not live in Mexico full time. They extend protection to people who do not live in Mexico and acquire any product or service from a Mexican supplier and are not satisfied with the good or service.
If you have acquired any product or service from a Mexican person and are not satisifed, you may file a complaint from outside of Mexico. This is a totally free service and does not require the presence of the consumer in the procedure.
The complaint can be submitted in any Profeco office, Embassy, Consulate or any other official office.
The Profeco address is:
Profeco - (Procuraduría Federal del Consumidor)
Av. José Vasconcelos No. 208, 6º Piso, Col. Condesa, C.P. 06140, México D. F.
You must submit the following information:
- A brief letter (1 page maximum, preferably, typed) stating the following:
Supplier's name, address, phone, e-mail or other contact information, description of the facts that explain the reason for your complaint, date of purchase, cost of the product or service, amount you are claiming, your name and signature.
- Copy of your ID (Passport or Driver´s License)
- Copy of your contract or payment invoice
- Copy of your bills, credit card slips or receipts as evidence of your payments
- Copy of all the documents available to support the complaint.
For further information you can contact Profeco at the following numbers:
office is 011-52-55-52111723, fax is 011525552112052, or E-mail:***@******.***
If you speak Spanish or know someone who does, look up Profeco's web site at: