Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
Hello, and welcome. I am a licensed attorney and happy to assist.
I'm sorry to hear of this frustrating situation, but happy to say that you do have recourse. T-Mobile has an obligation to honor it's representations which, under the circumstances, rises to the level of a contract with you. You clearly have all of the information you need to prove your case, and the tracking number shows receipt of the phone in question. You can enforce your end of the bargain by bringing an action against T-Mobile in small claims court. You can do this in your own county and state because T-Mobile does business there. A small claims action is much shorter and much less complicated than a regular state court action, and in many states attorneys are not even permitted in small claims courtrooms. You just need to put your ducks in a row and go for it. From the information you provided, it sounds like you would be successful. For information on how to bring a small claims action, navigate to your county court website and click on either the small claims or self help tab. There will you will find all of the information and forms you need to go forward.
If you need additional information or clarification, just let me know and I will continue to put provide assistance. If I have addressed ratio, please remember to leave a positive rating when prompted.
PS - Sorry for the typos near the end
Please let me know if there's anything else I can do for you. If I have addressed your issue, please remember to leave a positive rating when prompted, as that is the only way attorneys on this site are credited for the help provided.