Consumer Protection Law
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I am afraid that legally, these cell phone carrier contracts are written to state that they do not guarantee coverage in every corner of the country and that there may be coverage "gaps" as they call them. You need to read that contract you signed, because you will find that it contains language that states that they cannot guarantee coverage in all areas. T-mobile is liable to you only in the event they are not complying with the terms that are written into the actual contract, so that is where the court would look if you sued them in small claims court. Before you file any such suit against them, you need to pull out that contract and read it carefully, especially the exceptions and exclusions part and the limitations as well, because that is what they will rely upon as well.