Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
Could you clarify?
Does your insurance policy not have rental coverage?
Were you at fault in the accident?
Thank you for the information.
In any event, you are not responsible for the rental. The other motorist's insurance must cover 100% of your costs including rental fees, cost for towing the car, the repair work. You should contact your insurance company's claim specialist for assistance with this matter. Your insurance company needs to get in touch with the other insurance company to cover your expenses.
As for the promise, it would be your word against the employee. The promise is NOT enforceable because the auto shop is not responsible for you r rental. The other motorist is. Your insurance company must go after the other insurance company to cover all your expenses relating to this accident.