Consumer Protection Law
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I hate that the bank is jerking him around like this and keeps getting his hopes up that they will finally close. But from a purely legal perspective, the bank is under no obligation to make the loan and can pull out at the last minute and refuse if they want to. As a former closing attorney for 4 different lenders, I have had closings scheduled and then get cancelled the morning of the closing because something showed up on a credit report or someone dropped the ball in processing the loan, so it got cancelled.
So unfortunately, there is not any way to force the bank to make the loan and he essentially has to continue to jump through their hoops in hopes that they will eventually get to the closing table...
I am very sorry that I don’t have better news, but please understand that I do have an ethical and professional obligation to provide customers with legally correct answers based on my knowledge and experience, even when I know the answer doesn’t make the customer happy...