Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
Thank you for your question. I look forward to working with you to provide you the information you are seeking for educational purposes only.
Legally, while they may have overreacted, once they ask any customer to leave they have a right to remain with the customer until they do so. It sounds as though here they did overreact as you were leaving anyhow and told them that, plus they should have seen that on your registration forms. However, legally they did nothing unlawful I am afraid.
Thank you for your reply.
Unfortunately, it is not an invasion of privacy at the point where you were asked to remove the dogs. They had a right to stand there to make sure you complied. Now, I agree with you that this does not sound like they handled it in the best manner, but while I wish I could tell you they handled it in an unlawful manner, I cannot do so as they had every right to make sure you complied in removal of the dogs.
Thank you for your reply.I am afraid it does not need to say specifically in their policy they would come to the room. It is their property and you allegedly violated the rule and they can insure that you leave, which means that legally (again I am not talking about how they could have and should have handled it better, just what the law allows) they could stand there until you remove the pets from the property.
I am afraid all you can do is file a complaint with corporate offices about the treatment your received. So the recourse you have is negotiating with corporate, but there is no legal action you can take I am afraid for your being traumatized, because even if there were a legal action it would be breach of contract and all you could get would be the actual costs of the room.
What you have is a customer service complaint that has to be filed with corporate, but there is no legal action you can take here.