Dear Customer, thank you for using our service. I would like to assist you today. Responses may have a short delay for review and research.
Under Texas law, the dealership has 20 days to convey title to the vehicle.
As it has been over 3 months, you have a couple of options available to you to try to help motivate them to do the right thing prior to filing a small claims action against them (which would require you to travel to Texas at least once in order to appear at a hearing).
You can file a dispute with the BBB - the BBB is fast, free, and while the BBB doesn't have any enforcement authority, filing a claim with the BBB does not compromise your rights in any way, so you don't lose anything by trying them first. You can file a BBB complaint online here: bbb.org/consumer-complaints/file-a-complaint/get-started
You can file a complaint with the Texas Attorney General. The AG's office investigates bad business practices, and takes administrative and criminal enforcement action. While their job isn't to enforce individual consumer rights
, it often will have that effect. You can locate the Texas Attorney General's site here: https://www.texasattorneygeneral.gov/cpd/buying-a-car-used-or-new
If this doesn't work, you can file a small claims suit in Texas. Most of this can be done via a process server (they can physically file the documents for you, and serve the defendant), but you will have to make any necessary appearances in court - in most cases this will only be once or twice, but if possible you will want to keep this as little as possible when it is a dispute in another state from where you reside. You can find information on small claims court in Texas here: https://www.depts.ttu.edu/sls/forms/How-to-Sue-in-Small-Claims-Court.pdf
Short of filing a lawsuit, you can try to mediate the dispute with them - contact the local bar association (local to the dealership) and request referrals to mediators, a third party neutral can often help you reach a mutually agreeable resolution. Use the bar association's referrals to contact a mediator or two, the mediator will then contact the other party to set up a mediation
session, and you can go from there - hopefully resulting in a formal or written settlement agreement, and save yourself the time and expense of litigation.