Excellent. I know this doesn't constitute individual counsel but I'd like to try and fill in the details to meet those steps to make sure I have the general idea right. The bullet point conclusion is on the bottom.
1) At the point of severe disagreement, I was actually facing 3 problems: misrepresentation that led me to believe I had full insurance, that I had climate controlled storage, and that my transportation costs were paid in a previous contract but now were said to not have been.
2) Importantly, I was not contracted anymore. In fact, I got so upset due to these 3 issues the lady told me on the phone I had to calm down or she would take away the possibility of me getting any further service from them (i.e. final transport) and force me to make arrangements for another truck to come to pick them up at the storage terminal.
3) I really did consider 2 options: suck it up and pay $1520 I didn't think I owed them (and acknowledge the online contract stating such which I believed was inaccurate) or find another moving company. However, as I was already panicking that they ruined my stuff completely by leaving it in FL weather for 2 years, I had to salvage any hope of getting anything meaningful from a damages claim (they would have dropped it from the contested $0.60/lb to 0.10 officially, would have been able to deny all responsibility with a he did it,no he did it argument, and I'd lose ANY chance of getting a bit better treatment in a claim than minimal coverage as she left the door open for with much pleading.
I therefore meet:
-known disagreement b/w parties
-this was in fact the initiation of a new contract
-I knew I had to agree to contested things like insurance and payment which would hurt my ability to sue to seek recourse later
-the ability to go with someone else was there but the practical reality of my losses from damages being even higher made this an even worse option
-threats of goods held hostage, although stated subtly, was reasonably interpreted by me
Thanks again for your help.