How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 3705
Experience:  Licensed and practicing attorney experienced in consumer protection law.
Type Your Consumer Protection Law Question Here...
John is online now
A new question is answered every 9 seconds

AA lost my Tumi bag returning to LGD from Dallas TX, I called

Resolved Question:

AA lost my Tumi bag returning to LGD from Dallas TX, I called multiple times,
filed a claims for $3918 dollars of summer clothes. I just received a check,
with a lame explanation for $1500 that credit card statements is only accepted it
it provides itemized information, I called my Credit card company, which told
me that it only provides the vendors name. I did not keep receipts of items because
I buy everything on one credit Card. There is also no one that answers any questions
at AA in the Claims Dept, so Now I have to write a letter to get an itemized list
as to what they paid, I am so frustrated, the time and energy this takes and they
assume no responsibility and rob you of the money spent on these items. what can I do?
Submitted: 1 year ago.
Category: Consumer Protection Law
Expert:  John replied 1 year ago.

The Department of Transportation requires airline to compensate travelers for lost baggage up to the amount of $3,300. They will require that you provide receipts as well to validate any claim. I'd suggest you have one or two options here: 1) make a detailed list of items lost with specific reference to its entry on a credit card statement; 2) consider filing a small claims action to recover whatever amount you are not able to have AA voluntarily pay you. Frankly it will cost AA more than this amount to send an attorney to defend the matter, so I'd suspect they pay you the balance once you did that. This is unfortunately the process as there is no other way to force them to compensate you for these items.

I believe this answers your question. However, if you need clarification or have follow-up questions regarding this matter, I will be happy to continue our conversation – simply reply to this answer. If you are otherwise satisfied with my response, please leave a positive rating as it is the only way I am able to get credit for my answers. Thank you, XXXXX XXXXX wish you all the best with this matter.

Customer: replied 1 year ago.

How do I go about filing a small claims action against American

Airlines, can I tell them that if I do not get reimbursed the full amount

of $3300 I will do this, such a shame, that they treat their passengers

with lost bags in such a dismissive way. Thanks Sylvia

Expert:  John replied 1 year ago.
I'd attempt to work it out with them first. You can tell them that you'll sue if you don't get paid, but I'm not sure that will have any effect as they're a giant corporation and no one personally loses anything regardless of their responsiveness to your demand.

In any event, in regard to filing a lawsuit in small claims, your first step is to find your local courthouse Small Claims Department at. The courthouse clerk will give you the appropriate forms to file your claim and can help you with limited information. However, he or she cannot give you legal advice.

When you file your small claims documents, you will be asked to swear under oath that your small claims statement is true. You will also have to pay the necessary filing fees. You have the option of paying a higher fee for a jury trial. These fees generally must be paid in cash or by money order or company check. Most courts do not accept personal checks. All of these costs may be added to the amount you recover at trial, if you win.
Expert:  John replied 1 year ago.
You've had some time to review my answer, and I am sending you this follow-up to determine if you require further assistance with your matter. I believe I have answered your question to the best of my abilities. I truly enjoy helping others with my knowledge and experience, and I believe I provide a valuable service. If you agree that my response was of value to you, please support my endeavor to share my knowledge by providing a positive rating; these allow me to continue to serve customers. Providing a positive rating will not cost you any additional charge, but it will permit the website to credit me with answering your question. Otherwise, the website does not credit me with answering your question. Thanks.
John, Lawyer
Satisfied Customers: 3705
Experience: Licensed and practicing attorney experienced in consumer protection law.
John and other Consumer Protection Law Specialists are ready to help you

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises! Gary B. Edmond, OK
< Previous | Next >
  • Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises! Gary B. Edmond, OK
  • My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer. Eric Redwood City, CA
  • I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight. Michael Wichita, KS
  • PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent. Three H. Houston, TX
  • Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!! Elaine Atlanta, GA
  • It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem. Tony Apopka, FL
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK

Meet The Experts:

  • Infolawyer


    Satisfied Customers:

    Licensed attorney helping individuals and businesses.
< Last | Next >
  • Infolawyer's Avatar



    Satisfied Customers:

    Licensed attorney helping individuals and businesses.
  • Ely's Avatar


    Counselor at Law

    Satisfied Customers:

    Private practice with focus on family, criminal, PI, consumer protection, and business consultation.
  • Tina's Avatar



    Satisfied Customers:

    17 years legal experience including consumer protection law.
  • Barrister's Avatar



    Satisfied Customers:

    Attorney with 15 years experience in various consumer protection areas
  • P. Simmons's Avatar

    P. Simmons


    Satisfied Customers:

    16+ yrs. of legal experience.
  • Andrea, Esq.'s Avatar

    Andrea, Esq.


    Satisfied Customers:

    25 yrs. of experience in employment law, real estate and business law, family law, criminal defense and immigration.
  • LADY LAWYER's Avatar



    Satisfied Customers:

    Consumer Lawyer