Consumer Protection Law
Consumer Protection Law Questions? Ask a Lawyer Now.
Thanks for the fast response!
Yes, I have a written warranty contract. There is no "cancellation process" rather a "Refunds" paragraph that states as follow:
"A refund will be granted ONLY if the ENROLLED VEHICLE is deemed a TOTAL LOSS while owned by you and it is still within the first 48 months or 50,000, whichever occurs first, from the original and correct in-service date. Proper documentation, including a copy of this agreement and an insurance report declaring the ENROLLED VEHICLE a total loss and referencing the complete vehicle identification number, the incident date and vehicle mileage, will be required. A request for a refund must be initiated through the BMW center that originally sold the Maintenance Program Upgrade."
I paid with my American Express (as I pay for anything and everything since I can cancel a payment with a phone call) but wanted to consult with you first as I prefer to do things the right way and wasn't sure if the dealer is simply refusing to refund.
I left a voicemail with the representative and he called me back and said it was not possible. That was the extent of my demand to cancel/rescind.
Their position is that they do not refund warranties.